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Should I use Lucid Software?

Maximize team connection, collaboration, and creativity with Lucidspark. Move seamlessly from ideation to planning and building. - lucidspark.com

Depends. Mid-size and enterprise teams get real value from the diagramming-plus-whiteboard suite, especially with FedRAMP compliance and enterprise controls. Solo users and small teams will find it overkill; start with a free tool.

Confidence

Medium. Based on ~25 public sources; several review snippets were truncated. Reddit threads about Lucid Motors' car software were excluded as unrelated to Lucid Software.

Ratings

  • Value for moneyNo public pricing evidence in sources
  • Ease of use
  • Feature depth
  • Support qualityNo support evidence in sources
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Distributed product and engineering teams
  • Diagram-heavy IT and ops orgs
  • Facilitators running brainstorming workshops
  • Regulated enterprises needing FedRAMP vendors

Not for

  • Solo users needing one flowchart a month
  • Small teams wanting a free whiteboard
  • Teams already standardized on Miro or FigJam
  • Buyers without budget for add-ons and admin time

Gotchas - check before you buy

medium

Advanced security and compliance controls sit behind the paid Enterprise Shield add-on, not the base plans.

medium

Lucid maintains a help article for disputed charges — expect renewal and billing surprises.

medium

Lucidspark and Lucidchart are separately positioned products; confirm which one you actually need.

Pros and cons

Pros

  • 4.5/5 rating across roughly 9,090 G2 reviews
  • FedRAMP-compliant; fits regulated and government-adjacent buyers
  • Enterprise Shield add-on adds advanced security and compliance controls
  • Named customers span Okta, Western Union, Pearson, DocuSign
  • New AI and productivity features added across the suite

Cons

  • Advanced security requires paid Enterprise Shield add-on
  • Dedicated help article for unexpected charges suggests billing confusion
  • Suite split across Lucidspark and Lucidchart complicates buying decisions

Sources & method

Analyzed 9/24/2026 - 14 sources - Mature posture: FedRAMP compliance, trust center, Enterprise Shield add-on; no CVEs found in sources reviewed.

official x3review x4security x4news x3
  • Massachusetts breach notification on file, State record assigning breach number 16065 to Lucid Software Inc.; specifics not detailed in the source.
  • Salesloft Drift supply-chain incident response, Lucid publicly responded to the Drift incident, stating it was not a breach of its own systems.

Key stats

  • Ease of use: 4/5

    Rating

  • Not disclosed

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money. No public pricing evidence in sources
  • Ease of use: 4/5. 4.5/5 across ~9,090 G2 reviews
  • Feature depth: 4/5. Suite spans whiteboard, diagramming, new AI features
  • Support quality. No support evidence in sources
  • Security posture: 4/5. FedRAMP compliant; trust center; Enterprise Shield add-on
  • 4.5/5 G2 rating ~9,090 reviews across Lucid products
  • $3B Valuation 2021 secondary investment
  • $671M Total raised per public funding trackers

Pricing

Not disclosed

Security

Mature posture: FedRAMP compliance, trust center, Enterprise Shield add-on; no CVEs found in sources reviewed.

  • Massachusetts breach notification on fileState record assigning breach number 16065 to Lucid Software Inc.; specifics not detailed in the source.10
  • Salesloft Drift supply-chain incident responseLucid publicly responded to the Drift incident, stating it was not a breach of its own systems.11

What users say

Users rate Lucid's visual collaboration products 4.5/5 across roughly 9,090 G2 reviews.

Alternatives

Compare Lucid Software with each alternative.

  • Miro

    Better-known whiteboard; larger template ecosystem, similar pricing.

  • FigJam

    Cheaper whiteboard if you already pay for Figma.

    Lucid Software vs FigJam

  • diagrams.net (draw.io)

    Free diagramming; fine for occasional flowcharts.

  • Whimsical

    Simpler, cheaper flows and wireframes for small teams.

Companies that use it

  • Okta
  • Western Union
  • Pearson
  • DocuSign14
Full analysis

Based on ~25 public sources; several review snippets were truncated. Reddit threads about Lucid Motors' car software were excluded as unrelated to Lucid Software.

Solid, secure visual collaboration for big teams; small teams should start with free alternatives.

Methodology

Based on ~25 public sources; several review snippets were truncated. Reddit threads about Lucid Motors' car software were excluded as unrelated to Lucid Software.

Sources

  1. Lucid Software Inc. Products | G2 Reviewsg2.com
    review
  2. Lucid Visual Collaboration Suite Reviews — G2g2.com
    review
  3. Lucid Reviews — Gartnergartner.com
    review
  4. Lucid Software Reviews — Trustpilottrustpilot.com
    review
  5. Lucid receives $500M+ secondary at $3B valuationprnewswire.com
    news
  6. Lucid Software funding analysisstartupfundraising.com
    news
  7. Lucid AI and productivity innovationsprnewswire.com
    news
  8. FedRAMP compliance case studycanonical.com
    security
  9. Enterprise Shield launchprnewswire.com
    security
  10. Mass.gov breach notification 16065mass.gov
    security
  11. Drift supply-chain incident responselucid.co
    security
  12. Lucid charges — Help Centerhelp.lucid.co
    official
  13. Lucid Plans — Help Centerhelp.lucid.co
    official
  14. Lucid customers pagelucid.co
    official

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