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Should I use Matterport?

3D cameras and virtual tour software to digitize buildings, create 3D tours, 4K photos, and schematic floor plans. - matterport.com

Depends. Buy if you market real estate, run facilities, or document buildings at scale and can absorb camera-plus-subscription costs. Skip if you're a budget solo photographer or only need occasional tours.

Confidence

Medium. Based on 40+ public sources: reviews, Reddit threads, CVE databases, pricing pages, and news coverage.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo clear evidence in sources
  • Security posture

Pricing

$0

Free

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Paid plansVaries by tier

Best for

  • Real estate listings marketing
  • Commercial property and facilities teams
  • Architects documenting existing buildings
  • Hospitality and retail virtual showcases

Not for

  • Solo photographers on tight budgets
  • One-off home tours — massive overkill
  • Anyone wanting cheap raw 360 photo tours
  • Realtors whose listings depend on Zillow

Gotchas - check before you buy

high

Costs stack: subscription plus camera hardware; users report being priced out entirely

high

Zillow has banned Matterport tours; verify listing-site compatibility before standardizing

medium

Distribution fights with big portals continue under CoStar ownership; placement rules can change

medium

Guess: tours live on Matterport's cloud; a lapsed plan likely cuts access to your published spaces

Pros and cons

Pros

  • Users consistently praise it on G2
  • Even critics concede it is easy to use
  • One capture yields 3D tours, 4K photos, and floor plans
  • Enterprise validation: BMO, Stantec, Turner & Townsend case studies

Cons

  • Subscription pricing locks out budget photographers
  • Pro forums publish 'reasons we don't recommend' lists
  • Architects cite cost as a barrier
  • Zillow banned its tours, sparking ongoing platform fights

Sources & method

Analyzed 10/01/2026 - 10 sources - Core platform publishes trust and TLS documentation; known issues sit in a third-party WordPress plugin plus leaked credentials tied to the domain.

official x2review x4security x2news x2
  • Stored XSS in WP Matterport Shortcode plugin (CVE-2023-4289), Affects the third-party WordPress embed plugin under 2.1.8, not Matterport's core platform.
  • Reflected XSS in WP Matterport Shortcode plugin (CVE-2023-4290), Medium-severity flaw (CVSS 6.1) in the same third-party WordPress plugin.
  • 10,261 infostealer credentials tied to matterport.com, Credentials from the domain circulating on cybercrime markets; credential-hygiene risk for users and staff.

Key stats

  • Value for money: 2/5

    Rating

  • $0

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 2/5. Repeated user complaints about affordability
  • Ease of use: 4/5. Even critics concede it is easy to use
  • Feature depth: 4/5. Tours, 4K photos, floor plans in one capture
  • Support quality. No clear evidence in sources
  • Security posture: 3/5. Good trust docs; plugin CVEs and leaked credentials
  • $1.6B CoStar acquisition Deal announced April 2024
  • Yes Free tier Free plan on the official pricing page
  • 96 G2 reviews Across Matterport product listings
  • ~100 Trustpilot reviews Mixed-to-critical feedback

Pricing

Free

$0

  • Described as easiest way to try
  • Limited spaces and features

Paid plans

Varies by tier

  • Subscription tiers for individuals and business
  • Cancel anytime per shop page

Security

Core platform publishes trust and TLS documentation; known issues sit in a third-party WordPress plugin plus leaked credentials tied to the domain.

  • Stored XSS in WP Matterport Shortcode plugin (CVE-2023-4289)Affects the third-party WordPress embed plugin under 2.1.8, not Matterport's core platform.⁹
  • Reflected XSS in WP Matterport Shortcode plugin (CVE-2023-4290)Medium-severity flaw (CVSS 6.1) in the same third-party WordPress plugin.
  • 10,261 infostealer credentials tied to matterport.comCredentials from the domain circulating on cybercrime markets; credential-hygiene risk for users and staff.10

Companies that use it

  • BMO⁶
  • Stantec
  • Turner & Townsend
  • MKM Building Supplies
  • SEACOMP

Companies that could

  • Zillow⁷ Uses Guess: its own 3D tour offering; it banned Matterport tours from listings instead
Full analysis

Based on 40+ public sources: reviews, Reddit threads, CVE databases, pricing pages, and news coverage.

Best-in-class 3D tours, heavy price tag; costs and Zillow's ban bite small users.

Methodology

Based on 40+ public sources: reviews, Reddit threads, CVE databases, pricing pages, and news coverage.

Sources

  1. Matterport Reviews — G2g2.com
    review
  2. Matterport Woes... I can't afford it — Redditreddit.com
    review
  3. 7 Reasons We Don't Recommend Matterport 3Dwegetaroundnetwork.com
    review
  4. Matterport — Trustpilottrustpilot.com
    review
  5. Matterport Subscription Plan Pricingmatterport.com
    official
  6. Matterport Case Studiesmatterport.com
    official
  7. Zillow and CoStar spar over Matterport 3D tours — HousingWirehousingwire.com
    news
  8. CoStar's $1.6B Matterport acquisition — TechCrunchtechcrunch.com
    news
  9. CVE-2023-4289 — WP Matterport Shortcodeblog.cleantalk.org
    security
  10. Matterport infostealer credentials — Hudson Rockhudsonrock.com
    security

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