VERDICT
Mdlive Review
Depends
Should I use Mdlive?
Fast, hassle-free health care. Anytime, Anywhere. - mdlive.com
· 3 days ago
Use MDLIVE if your health plan or employer covers it. Skip it if you pay full price yourself or need ADHD care.
Categories
Confidence
Medium. Based on 20+ public sources. Pricing snippets are partly truncated, so out-of-pocket rates stay unclear.
Ratings
Pricing
From $4/month
Via health plans
ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Best for
- Health plan members with MDLIVE coverage
- Cigna and Evernorth members
- Employers adding a virtual care benefit
- 24/7 non-emergency care seekers
Not for
- Anyone in a medical emergency
- Patients needing ADHD treatment
- Uninsured buyers wanting published prices
- Privacy-wary users (2017 suit, 2026 incident)
Gotchas - check before you buy
medium
Visit cost depends on your plan; confirm coverage before booking.
medium
Therapy and psychiatry visits cost extra; check those rates.
medium
Many BBB complaints cover billing and support problems.
low
Access runs through each insurer's own MDLIVE portal; find your plan page first.
Pros and cons
Pros
- 24/7 visits with over 2,000 board-certified doctors
- Covered by many plans, from $4 per month in 2026 benefits
- Covers general medicine, dermatology, and psychiatry
- Chronic condition monitoring program since 2022
- Backed by Cigna since its 2021 acquisition
Cons
- Pages of unresolved BBB complaints
- 2017 class action over patient privacy
- 2026 cybersecurity incident on record
- No ADHD treatment offered
- Pricing details hide behind insurer portals
Sources & method
official x2review x4security x2news x2
- 2026 cybersecurity incident, MDLIVE Medical Group, (DE) P.A. reported a cybersecurity incident in February 2026.
- 2017 patient privacy class action, A 2017 class action alleged patient privacy issues. MDLIVE sought dismissal.
Key stats
Value for money: 3/5
Rating
From $4/month
Starting price
10
Sources
Analyzed
- Value for money: 3/5. Cheap via plans; opaque out of pocket
- Ease of use: 3/5. Quick visits reported; plan portals add friction
- Feature depth: 4/5. General, derm, psychiatry, chronic care monitoring
- Support quality: 2/5. Many BBB complaint pages
- Security posture: 2/5. 2017 privacy suit; 2026 incident
- 12,172 Trustpilot reviewers Rating not shown in sources
- $4/month Starting price Some 2026 health plan benefits
- 2,000+ Doctors Board-certified, per Evernorth
- 2021 Acquired by Cigna South Florida Business Journal
Pricing
Via health plans
From $4/month
- 24/7 virtual doctor visits
- Covered under many 2026 benefit plans
Security
Product security page exists, but a 2017 privacy lawsuit and a 2026 cybersecurity incident sit on record.
What users say
Trustpilot lists 12,172 reviewers, BBB hosts many complaint pages, and some Facebook users report repeat use.
“I just used the MDLIVE app for the first time.”
Alternatives
Compare Mdlive with each alternative.
Teladoc
Bigger rival with broad plan coverage.
Doctor On Demand
Similar visit-based telehealth, psychiatry included.
Mdlive vs Doctor On Demand
WeHealth
Budget pick with clearer published pricing.
Companies that use it
- Cigna⁵
- Evernorth
- Blue Cross Blue Shield of Wyoming
- Aetna (Texas Medicaid plan)
- City of Renton
Full analysis
Based on 20+ public sources. Pricing snippets are partly truncated, so out-of-pocket rates stay unclear.
Use MDLIVE only if your health plan covers it. Otherwise prices stay hidden, and a 2026 breach plus complaints add risk.
Methodology
Based on 20+ public sources. Pricing snippets are partly truncated, so out-of-pocket rates stay unclear.
Sources
- MDLIVE Inc. BBB Complaintsbbb.orgreview
- Trustpilot reviews of mdlive.comtrustpilot.comreview
- MDLive Psychiatry, MD-Led Platformvirtualcarefinder.comreview
- MDLive vs WeHealthwehealthapp.comreview
- Cigna to acquire telehealth company MDLivebizjournals.comnews
- MDLIVE Medical Group cybersecurity incidentboard-cybersecurity.comsecurity
- MDLive hit with class-action lawsuit over patient privacymedcitynews.comsecurity
- MD Live product security pagemdlive.comofficial
- MDLIVE 2026 benefits post ($4 per month)facebook.comofficial
- MDLIVE chronic condition monitoring launchfiercehealthcare.comnews
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