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Sinch Review

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Should I use Sinch?

Send and automate SMS, MMS, WhatsApp, RCS & more in one inbox. Easy-to-use messaging platform with top integrations, Tier 1 network, 24/7 local support worldwide. - messagemedia.com

· 3 days ago

Buy Sinch when your developer team sends messages at scale across SMS, WhatsApp and RCS. Small teams that just text customers pick a simpler SMS tool.

Confidence

Medium. Based on 15 public sources. Several review snippets were truncated.

Ratings

  • Value for moneyNo clear pricing or value evidence in sources.
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

$99/month flat rate

Sinch Engage

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
API usage pricingPay per message and call

Best for

  • Developer teams sending SMS via API
  • Enterprises messaging at global scale
  • Apps needing WhatsApp, RCS and SMS in one place
  • Financial services with compliance-critical messaging

Not for

  • Small businesses that just text customers
  • Non-technical teams with no developers
  • Buyers who need strong day-to-day support
  • Startups wanting simple self-serve pricing

Gotchas - check before you buy

high

A public data breach notification involving Sinch AB exists; public detail is sparse.

medium

Sinch Engage lists a $99 flat rate; API messaging bills separately by usage.

medium

Sinch posted a community notice about CVE-2024-50379 in Contact Pro.

low

Pricing pages change; verify current per-message rates before you sign.

Pros and cons

Pros

  • Sends SMS, MMS, WhatsApp, and RCS in one platform.
  • Holds a 4.4/5 G2 seller rating across 1298 reviews.
  • Raised $1.1B from SoftBank and Temasek in 2021.
  • Connects directly with carriers, with fewer hops for delivery.
  • Runs a public trust center with security documentation.

Cons

  • G2 reviewers report bad support.
  • Twilio rates 4.6/5 across 3072 reviews; Sinch rates lower.
  • Only 32 Trustpilot reviews exist for the main domain.
  • Employee ratings average 2.5/5 across 19 Indeed reviews.
  • The pasted URL shows no security page.

Sources & method

- 15 sources - A trust center and vendor risk report exist, plus one breach notification and one CVE notice.

official x1review x8security x4news x2
  • Data breach notification involving Sinch AB, A third-party site lists a data breach notification for Sinch AB in Stockholm. Public detail is limited.
  • Contact Pro and CVE-2024-50379, Sinch posted a community notice addressing CVE-2024-50379 in Contact Pro. Fix status is unclear in the snippet.

Key stats

  • Ease of use: 4/5

    Rating

  • $99/month flat rate

    Starting price

  • 15

    Sources

  • Analyzed

  • Value for money. No clear pricing or value evidence in sources.
  • Ease of use: 4/5. G2 reviewers call it easy to use.
  • Feature depth: 5/5. SMS, MMS, WhatsApp, RCS, voice, email, verification.
  • Support quality: 2/5. G2 reviewers report bad support.
  • Security posture: 3/5. Trust center exists, one breach notice found.
  • 4.4/5 G2 seller rating 1298 reviews
  • $99/mo Starting price Sinch Engage flat rate
  • $1.1B Funding SoftBank and Temasek, 2021
  • 32 Trustpilot reviews Sinch.com domain

Pricing

Sinch Engage

$99/month flat rate

  • Multichannel inbox
  • Automation and integrations

API usage pricing

Pay per message and call

  • SMS and voice APIs
  • Verification and email add-ons

Security

A trust center and vendor risk report exist, plus one breach notification and one CVE notice.

  • Data breach notification involving Sinch ABA third-party site lists a data breach notification for Sinch AB in Stockholm. Public detail is limited.⁹
  • Contact Pro and CVE-2024-50379Sinch posted a community notice addressing CVE-2024-50379 in Contact Pro. Fix status is unclear in the snippet.10

What users say

Users on G2 and Reddit call Sinch fine and easy to use, but reviews flag bad support.

“Twilio and Sinch are fine.”
Reddit, r/SaaS
“No much to like. Bad support...”
G2 reviewer

Companies that use it

  • Publicis Groupe14
Full analysis

Based on 15 public sources. Several review snippets were truncated.

Enterprise CPaaS for big-scale messaging. Small teams that just text customers pick a simpler SMS tool.

Methodology

Based on 15 public sources. Several review snippets were truncated.

Read how a report is made.

Sources

  1. Sinch Products | 1298 Reviews on G2g2.com
    review
  2. Sinch Reviews 2026: Details, Pricing, & Features - G2g2.com
    review
  3. Sinch Engage Pricing - Capterracapterra.com
    review
  4. Sinch raises $1.1B - TechCrunchtechcrunch.com
    news
  5. Twilio vs Sinch - RFP.wikirfp.wiki
    review
  6. Anybody have experience with Twilio or Sinch? - Redditreddit.com
    review
  7. Sinch Job security reviews - Indeedindeed.com
    review
  8. Trustpilot reviews of sinch.comtrustpilot.com
    review
  9. Data Breach Notification - Sinch ABcyberartspro.com
    security
  10. Contact Pro and CVE-2024-50379 - Sinch Communitycommunity.sinch.com
    security
  11. Sinch Trust Centertrust.sinch.com
    security
  12. Sinch SMS pricingsinch.com
    official
  13. MessageMedia vs Sinch comparison - Couriercourier.com
    review
  14. Sinch market share - 6sense6sense.com
    news
  15. messagemedia.com security pagemessagemedia.com
    security

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