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Should I Use Netrix Global?

netrixglobal.com·Analyzed 4 hours ago··Based on 12 sources

Netrix Global brings 35+ years, 600+ engineers, and one number to call to managing your Microsoft AI, security, and IT estate for 1,000+ mid-market clients.

Depends

Depends

A fit for mid-market orgs that want one vendor covering Microsoft, AWS, security, and managed IT.

Solid mid-market MSP for Microsoft/AWS estates, but quote-only pricing and mixed staff ratings. Small teams: look elsewhere.

Confidence: Medium

3.3/5

Glassdoor rating

212 reviews

1989

Founded

Bannockburn, IL

600+ engineers

Scale

1,000+ mid-market clients

#238

CRN 2025 rank

Solution Provider 500

Feature depth4

Broad stack: Microsoft, AWS, Cisco, IBM, security, AI

Support quality3

24/7 breach hotline claimed; independent feedback scarce

Security posture3

Offers MDR; own security page not found

Pros

  • 35+ years, 600+ engineers, 1,000+ mid-market clients¹
  • Deep Microsoft, AWS Premier, Cisco, and IBM partnerships⁷
  • 24/7 security breach hotline
  • Ranks #238 on CRN's 2025 Solution Provider 500⁹
  • Zappos credits Netrix with comprehensive, strong service⁴

Cons

  • 3.3/5 Glassdoor rating across 212 reviews²
  • Only 46% of employees would recommend it to a friend²
  • Employee reviews cite small salaries and stressful work³
  • No published pricing; contact-sales only⁸
  • Ricoh USA acquisition (Nov 2025) still being integrated10

Gotchas

  • mediumQuote-only pricing — benchmark against two other MSPs before signing⁸
  • mediumRicoh acquisition means team churn; ask who actually staffs your account10
  • lowNetrix's own /security page returned 'not found' during review12

Best for

  • Mid-market Microsoft/AWS estates
  • Firms wanting IT plus security under one roof
  • Teams needing managed detection and response

Not for

  • Small teams — a local break-fix MSP is cheaper
  • Buyers wanting transparent, published pricing
  • Startups fine with cloud defaults and one admin
  • Firms wanting boutique, senior-only attention

Companies that use it

  • Zappos⁴
  • Ideal Industries
  • Accela

Pricing

Managed services (custom)

Not published

  • Custom quote via sales contact
  • Scoped per estate: IT, cloud, security, AI

Security

No known public vulnerabilities found in the sources reviewed.

What users say

Employee reviews are mixed (3.3/5 Glassdoor, 46% would recommend), while published customer testimonials are positive but vendor-curated and not independently verified.

“Great place to work at”
— Indeed employee review
“Small salaries”
— Indeed employee review
“Thanks to Netrix, Zappos has one of the best and most comprehen…”
— Cloudtango client testimonial

Alternatives

Compare Netrix Global with each alternative.

SHI

Large IT reseller; G2 reviewers highlight helpful support

Full analysis

Based on ~30 public sources; customer reviews are thin and vendor-curated, employee reviews are mixed, and no independent security findings were found.

Sources

  1. Netrix Global homepagenetrixglobal.com
    official
  2. Glassdoor reviews (3.3/5, 212 reviews)glassdoor.com
    review
  3. Indeed employee reviewsindeed.com
    review
  4. Cloudtango client reviewscloudtango.net
    review
  5. FeaturedCustomers reviews and referencesfeaturedcustomers.com
    review
  6. G2 alternativesg2.com
    review
  7. Technology partners pagenetrixglobal.com
    official
  8. Contact pagenetrixglobal.com
    official
  9. CRN 2025 Solution Provider 500 press releasenetrixglobal.com
    news
  10. Ricoh USA acquisition (BusinessWire)businesswire.com
    news
  11. Cybersecurity services overviewnetrixglobal.ai
    security
  12. Security page (not found)netrixglobal.com
    security

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