shouldiuse.io

New check

Categories

VERDICT

Should I use OpenGov?

The AI-powered platform trusted by 2,000+ cities, counties, and state agencies to connect finance, permitting, procurement, public works, and more. High-performance government starts here. - opengov.com

Depends. If you run a city, county, or state agency modernizing finance, permitting, or procurement, OpenGov is the established category pick. Private organizations and tiny towns should not buy it — wrong sector, quote-only pricing, heavy multi-module platform.

Confidence

Medium. Based on ~20 public sources; most review snippets were truncated, limiting quote extraction.

Ratings

  • Value for moneyNo value or pricing-complaint evidence in sources.
  • Ease of useNo usable usability reviews found.
  • Feature depth
  • Support qualityNo direct support reviews found.
  • Security posture

Pricing

~$6,000+/yr

Custom government contract

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo

Best for

  • Cities, counties, and state agencies
  • Finance and budgeting modernization
  • Permitting and licensing digitization
  • Public works and asset management

Not for

  • Private businesses of any size — public sector only
  • Tiny towns that just need online forms
  • Buyers wanting transparent, self-serve pricing
  • Orgs without patience for procurement-style sales cycles

Gotchas - check before you buy

high

Guess: migrating legacy permit and finance data into a gov ERP is slow and often doubles first-year cost.

medium

Pricing is quote-only; expect a lengthy sales and council-approval cycle before any number appears.

medium

Budget modules separately; standalone procurement pricing exists (La Palma price sheet).

medium

Employee rating of 2.5/5 hints at turnover; probe CSM tenure and support staffing at demo.

Pros and cons

Pros

  • Full suite: finance, permitting, procurement, public works, asset management in one platform
  • Massive public-sector footprint: 2,000+ governments, one in three Americans touched
  • Public trust center and incident status page for security transparency
  • Procurement module described as robust by G2 reviewers
  • Official ESRI partnership for GIS-integrated asset and public-works data

Cons

  • No public pricing; every contract is negotiated city-by-city
  • Modules sold separately — La Palma bought procurement as its own contract
  • Employee reviews average 2.5/5 — morale and consistency risk
  • Only 57 G2 reviews despite 2,000+ customers — thin public feedback

Sources & method

Analyzed 9/25/2026 - 13 sources - No confirmed vulnerabilities in OpenGov's core SaaS in sources reviewed; vendor publishes a trust center and status page.

official x3review x6security x2news x2
  • Malicious code flagged in npm package '@opengov/form-utils', Snyk lists embedded malicious code under the @opengov npm scope. Likely namespace reuse or hijack, not OpenGov Inc.'s SaaS — verify before relying on it.

Key stats

  • Feature depth: 4/5

    Rating

  • ~$6,000+/yr

    Starting price

  • 13

    Sources

  • Analyzed

  • Value for money. No value or pricing-complaint evidence in sources.
  • Ease of use. No usable usability reviews found.
  • Feature depth: 4/5. Broad multi-domain suite; robust procurement per G2.
  • Support quality. No direct support reviews found.
  • Security posture: 4/5. Public trust center, status page, dedicated security staff.
  • 4+/5 G2 seller rating 57 reviews across products
  • ~$6,000/yr+ Typical contract small-city deal (Ivins, UT council doc)
  • None Free tier quote-based government contracts
  • $1.8B Valuation Cox Enterprises majority stake

Pricing

Custom government contract

~$6,000+/yr

  • Negotiated per city and per module
  • Sold standalone or as multi-module suite

Security

No confirmed vulnerabilities in OpenGov's core SaaS in sources reviewed; vendor publishes a trust center and status page.

  • Malicious code flagged in npm package '@opengov/form-utils'Snyk lists embedded malicious code under the @opengov npm scope. Likely namespace reuse or hijack, not OpenGov Inc.'s SaaS — verify before relying on it.11

What users say

product reviews are thin: G2 users call the procurement module robust, while the company's employee reviews average 2.5/5.

Alternatives

Compare OpenGov with each alternative.

  • GovSense

    All-in-one local-government ERP alternative with comparable scope.

  • SOVRA

    Procurement-focused competitor if you only need bidding and contracts.

    OpenGov vs SOVRA

  • Jotform

    Cheap online forms for small towns digitizing permits and requests.

    OpenGov vs Jotform

  • Workday

    Enterprise planning option for large state-level agencies.

Companies that use it

  • Allegheny County, PA
  • Cobb County, GA
  • Bloomington, IL
  • La Palma, CA⁷
  • Ivins, UT⁶
Full analysis

Based on ~20 public sources; most review snippets were truncated, limiting quote extraction.

Category-standard ERP suite for 2,000+ governments; right buy for agencies, wrong universe for private teams.

Methodology

Based on ~20 public sources; most review snippets were truncated, limiting quote extraction.

Sources

  1. OpenGov homepageopengov.com
    official
  2. OpenGov Products | G2 seller reviewsg2.com
    review
  3. OpenGov Procurement & Contract Management reviewsg2.com
    review
  4. OpenGov employee reviews (2.5/5)ambitionbox.com
    review
  5. OpenGov Pricing — TrustRadiustrustradius.com
    review
  6. City of Ivins UT — OpenGov annual costivins.granicus.com
    official
  7. City of La Palma — OpenGov Procurement purchaselapalmaca.gov
    official
  8. Cox buys majority stake in OpenGov ($1.8B)govtech.com
    news
  9. 1 in 3 Americans receive digital services via OpenGovprnewswire.com
    news
  10. OpenGov Trust Centertrust.opengov.com
    security
  11. Snyk — @opengov/form-utils malicious codesecurity.snyk.io
    security
  12. GovSense vs OpenGov comparisonrfp.wiki
    review
  13. SOVRA vs OpenGovsovra.com
    review

Rate this review

Anonymous. You can change your vote.

Loading votes…

Comments

One queue. No nested comments. Give a display name first. Limit: 200 words per comment and 7 comments per day. You can edit or delete yours.

Save a name to write a comment.

0 / 200 words

No comments yet.