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Parcelmonkey Review

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Should I use Parcelmonkey?

The package shipping comparison site - parcelmonkey.co.uk

· 1 day ago

Fine for occasional shippers and small sellers hunting cheap courier rates in one place. Avoid if parcels are high-value or you need responsive support when something goes wrong.

Confidence

Medium. Based on 30+ public sources; many review snippets were truncated, so ratings are directional.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Varies by route and carrier

Pay per shipment

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Business ratesNot published

Best for

  • Occasional one-off shippers
  • eBay and flipping sellers
  • Small e-commerce stores
  • Price hunters on international parcels

Not for

  • High-value or irreplaceable shipments
  • Time-critical business deliveries
  • Anyone needing help when things break
  • Enterprises wanting SLAs and account management

Gotchas - check before you buy

high

When parcels are lost or stuck, reaching support is the top complaint across Reddit and Facebook groups.

medium

As a broker, claims and disputes route through Parcel Monkey, not DHL or UPS directly.

medium

One buyer reports the shipped service didn't match what they selected at booking.

low

No security page found on the website.

Pros and cons

Pros

  • Compares multiple couriers and books discounted rates in one place
  • Claimed savings up to 83% versus standard carrier prices
  • Business shipping rates offered on request
  • Ecommerce store integrations for label buying
  • UK reviewers highlight price as a strength

Cons

  • Parcels stuck for a month with no support reported
  • Lost-parcel victims group claims no customer service
  • Broker model: you chase Parcel Monkey, not the carrier, when things fail
  • Mixed reviews even among regular shippers
  • Forum thread bluntly titled 'Parcel Monkey - The Worst'

Sources & method

- 13 sources - No known vulnerabilities found in the sources reviewed.

official x3review x7security x1news x2

Key stats

  • Value for money: 4/5

    Rating

  • Varies by route and carrier

    Starting price

  • 13

    Sources

  • Analyzed

  • Value for money: 4/5. Up to 83% claimed savings; price praised in reviews
  • Ease of use: 4/5. Simple compare-and-book flow, no setup
  • Feature depth: 2/5. Broker booking plus basic ecommerce integrations only
  • Support quality: 1/5. Repeated unreachable-support and stuck-parcel reports
  • Security posture: 2/5. No security page found on site
  • 4.1/5 Trustpilot (USA site) parcelmonkey.com on Trustpilot
  • Up to 83% Claimed savings vs standard carrier rates
  • Yes Free tier Free quotes; pay per shipment
  • Available Business rates Requested via help centre

Pricing

Pay per shipment

Varies by route and carrier

  • Free quote comparison
  • No subscription
  • Drop-off or collection

Business rates

Not published

  • Discounted business shipping
  • Requested via help centre

Security

No known vulnerabilities found in the sources reviewed.

What users say

Reviews split sharply: many praise the cheap prices, while a vocal minority report lost parcels and near-nonexistent customer support.

Full analysis

Based on 30+ public sources; many review snippets were truncated, so ratings are directional.

Cheap courier comparison with real savings — but support complaints are loud whenever parcels go missing.

Methodology

Based on 30+ public sources; many review snippets were truncated, so ratings are directional.

Read how a report is made.

Sources

  1. Parcel Monkey UK Reviews | Trustpilotuk.trustpilot.com
    review
  2. Parcel Monkey USA Reviews | Trustpilottrustpilot.com
    review
  3. Parcel Monkey package stuck for over a month, no support | Redditreddit.com
    review
  4. Courier services - ParcelMonkey? | Reddit r/shippingreddit.com
    review
  5. ParcelMonkey customer service issues with lost parcels | Facebookfacebook.com
    review
  6. Shipping broker ParcelMonkey dispute | JustAnswerjustanswer.com
    review
  7. Parcel Monkey - The Worst | AVForumsavforums.com
    review
  8. Cheap Parcel Delivery Services | Parcel Monkeyparcelmonkey.co.uk
    official
  9. Do you offer business rates? | Parcel Monkeyparcelmonkey.com
    official
  10. Connect your eCommerce store with Parcel Monkeyparcelmonkey.com
    official
  11. Parcel Monkey Comparison Guide: Save Up to 83%moonroor.com
    news
  12. Parcel Monkey Company Overview | LeadIQleadiq.com
    news
  13. Security page | Parcel Monkeyparcelmonkey.co.uk
    security

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