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VERDICT

Should I use PhoneBurner?

Power dialer and sales CRM for high-volume outbound calling. - phoneburner.com

Depends. Buy PhoneBurner if you run an outbound team doing heavy cold calling and can absorb $140 per user monthly. Skip it if you're a small or low-volume team — cheaper dialers exist and reviewers consistently flag the price.

Confidence

Medium. Based on 30+ public sources; pricing and ratings grounded in cited pages, some snippets truncated.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo direct support evidence in sources
  • Security posture

Pricing

Standard

$140/user/month billed annually

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo
EnterpriseCustom quote

Best for

  • High-volume outbound sales teams
  • Cold-calling reps doing 60-80+ contacts daily
  • Loan originators and financial services callers
  • Teams wanting a dialer with built-in CRM

Not for

  • Small teams — $140/user/mo adds up fast
  • Low-call-volume reps who won't see ROI
  • Buyers hunting a cheap dialer — Reddit says cheaper alternatives exist
  • Anyone needing a full CRM replacement — it's calling-first

Gotchas - check before you buy

high

Per-seat annual billing multiplies quickly across a team

medium

Three plans exist but only the $140 tier is visible — confirm cheaper tiers before demoing

medium

Third-party reviewers say the price 'feels heavy' for what you get

low

Enterprise pricing not published; expect a negotiated quote

Pros and cons

Pros

  • Reps can push up to 300 calls a day
  • Vendor claims 2-3x higher answer rates
  • Doubles as a lightweight CRM, no separate purchase
  • SOC 2 Type II certified
  • Free to try before committing

Cons

  • $140 per user/month billed annually
  • Trustpilot rating is just 2.7 ('Poor')
  • Capterra reviewers: 'good for calls but expensive'
  • Reddit threads full of users seeking cheaper alternatives

Sources & method

Analyzed 9/30/2026 - 10 sources - No known vulnerabilities found in the sources reviewed. Vendor is SOC 2 Type II certified.

official x2review x5security x2news x1

Key stats

  • Value for money: 2/5

    Rating

  • $140/user/month billed annually

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 2/5. Capterra and Reddit reviewers repeatedly call it expensive
  • Ease of use: 4/5. Reviewers say calling workflow works well
  • Feature depth: 4/5. Dialer plus built-in CRM and follow-up tools
  • Support quality. No direct support evidence in sources
  • Security posture: 4/5. SOC 2 Type II certified, no known issues
  • 4+/5 G2 rating 292 reviews on G2
  • 2.7/5 Trustpilot rating Rated 'Poor'
  • $140/user/mo Starting price Billed annually
  • No Free tier Free trial only

Pricing

Standard

$140/user/month billed annually

  • Full power dialer (Guess)
  • Built-in contact management (Guess)

Enterprise

Not disclosed

  • Team-wide admin controls (Guess)
  • Pricing not public

Security

No known vulnerabilities found in the sources reviewed.

Vendor is SOC 2 Type II certified.

What users say

Reviewers like the calling workflow and transparency on fees but repeatedly complain that it's expensive compared to alternatives.

“Good for calls but expensive”
Capterra review
“There are no hidden fees”
Software Advice review
“PhoneBurner Alternative? Is there a cheaper alternative”
Reddit, r/sales

Companies that use it

Full analysis

Based on 30+ public sources; pricing and ratings grounded in cited pages, some snippets truncated.

Power dialer reps like, at $140/user/mo. Buy for heavy cold-call teams; too pricey for small or low-volume callers.

Methodology

Based on 30+ public sources; pricing and ratings grounded in cited pages, some snippets truncated.

Sources

  1. official
  2. review
  3. review
  4. review
  5. review
  6. security
  7. security
  8. official
  9. review
  10. news

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