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Pipedrive Review

Worth it

Should I use Pipedrive?

Pipedrive is the easy-to-use, #1 user-rated CRM tool. Get more qualified leads and grow your business with our sales CRM. Sign up for a 14-day free trial. - pipedrive.com

· 1 month ago

Buy it if you run a small sales team that wants a simple, pipeline-first CRM — it is highly rated and easy to adopt. Skip it if you need deep reporting, a permanent free tier, or enterprise customization, because costs climb fast past the base price.

Confidence

Medium. Based on 25+ public sources across reviews, pricing, and security databases; many snippets were truncated, so some user quotes are post titles.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo direct support evidence found
  • Security posture

Pricing

$14/user/month

Lite

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo
Growth$39/user/month

Best for

  • Small business sales teams
  • Pipeline-driven sellers
  • Teams replacing spreadsheets
  • Solo reps wanting simple CRM

Not for

  • Enterprise orgs needing deep customization and dedicated admins
  • Teams needing advanced reporting out of the box
  • Anyone wanting a genuinely free CRM long-term
  • Marketing-heavy teams needing more than a sales pipeline

Gotchas - check before you buy

high

The $14/user base is entry-only; add-ons and mid tiers push real costs toward $39+/user quickly.

medium

Reporting limits may force workarounds or extra paid tools sooner than expected.

medium

Growth plan jumps to $39/user/month — nearly triple the Lite tier.

Pros and cons

Pros

  • Users call it user-friendly and less complicated than rivals
  • Strong pipeline CRM for sales teams
  • 3,172 G2 reviews; #6 in G2 Best Sales Software 2026
  • 100,000+ paying customers
  • UpGuard reports strong server security configuration

Cons

  • Reporting draws repeated user complaints
  • Real cost climbs quickly beyond sticker price
  • Add-on creep inflates bills
  • Premium features carry high costs
  • No permanent free tier; 14-day trial only

Sources & method

- 12 sources - No known Pipedrive core vulnerabilities; one CVE affects a third-party WordPress integration plugin.

official x2review x6security x2news x2
  • CVE-2025-7696 — third-party WordPress plugin, PHP object injection in the 'Integration for Pipedrive and Contact Form 7, WPForms, Elementor, Ninja Forms' WordPress plugin. It affects the plugin, not Pipedrive's core product.

Key stats

  • Value for money: 3/5

    Rating

  • $14/user/month

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 3/5. Users say real cost climbs quickly
  • Ease of use: 5/5. Repeatedly called user-friendly and less complicated
  • Feature depth: 3/5. Strong pipeline; reporting flagged weak
  • Support quality. No direct support evidence found
  • Security posture: 4/5. UpGuard rates servers strong; only third-party plugin CVE
  • 3,172 G2 reviews Ranked #6 in G2 Best Sales Software 2026
  • $14/user/mo Starting price Lite plan; Growth runs $39/user/mo
  • None Free tier 14-day trial only
  • 2010 Founded 100,000+ paying customers

Pricing

Lite

$14/user/month

  • Entry-level pipeline features
  • Best for small teams starting out

Growth

$39/user/month

  • Fuller pipeline features
  • Add-ons priced separately

Security

No known Pipedrive core vulnerabilities; one CVE affects a third-party WordPress integration plugin.

  • CVE-2025-7696 — third-party WordPress pluginPHP object injection in the 'Integration for Pipedrive and Contact Form 7, WPForms, Elementor, Ninja Forms' WordPress plugin. It affects the plugin, not Pipedrive's core product.⁹

What users say

Users consistently praise Pipedrive's simple, pipeline-first design but complain about weak reporting and fast-climbing real costs.

“Pipedrive review: great pipeline CRM, but the real cost climbs quickly”
Reddit, r/WhichCRM
“My 4-Month Review of Pipedrive... Take on CRM (And Why It's a Game-Changer for my company)”
Reddit, r/pipedrive
“pipedrive review - good choice or will I outgrow it fast?”
Reddit, r/AskMarketing

Alternatives

Compare Pipedrive with each alternative.

  • HubSpot CRM

    Free tier and stronger marketing tools; heavier once upsold.

  • Capsule CRM

    Simpler, cheaper contact and pipeline CRM for small teams.

  • Salesflare

    Automated small-team CRM pitched directly against Pipedrive.

  • A spreadsheet

    Fine for tiny teams tracking a simple contact list.

Full analysis

Based on 25+ public sources across reviews, pricing, and security databases; many snippets were truncated, so some user quotes are post titles.

Easy, well-liked pipeline CRM for small sales teams; costs climb fast and reporting is weak.

Methodology

Based on 25+ public sources across reviews, pricing, and security databases; many snippets were truncated, so some user quotes are post titles.

Read how a report is made.

Sources

  1. Pipedrive Reviews | Trustpilottrustpilot.com
    review
  2. Pipedrive — 3,172 Reviews on G2g2.com
    review
  3. Pipedrive review: great pipeline CRM, but the real cost climbs quickly — Redditreddit.com
    review
  4. Pipedrive review: good choice or will I outgrow it fast? — Redditreddit.com
    review
  5. Pipedrive Pricing 2026 — Pipedrivepipedrive.com
    official
  6. Pipedrive Pricing 2026: Plans, Add-Ons, Hidden Costscheckthat.ai
    review
  7. Pipedrive Pricing (2026 Guide) — Forbes Advisorforbes.com
    news
  8. The $14/user/month entry plan — OnePageCRM reviewonepagecrm.com
    review
  9. CVE-2025-7696: Pipedrive Integration Plugin Vulnerabilitysentinelone.com
    security
  10. Pipedrive Security Rating — UpGuardupguard.com
    security
  11. Pipedrive Trust Centertrustcenter.pipedrive.com
    official
  12. Pipedrive — LinkedIn (Founded 2010)linkedin.com
    news

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