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Plum Benefits Review

Depends

Should I use Plum Benefits?

Please Wait.. - plumbenefits.com

· 3 days ago

Join free if your employer offers Plum Benefits; the travel and ticket discounts are real. Buy it as an employee perk only if HR wants a zero-cost benefit, because support and refund policies draw complaints.

Confidence

Medium. Based on 30+ public sources: Trustpilot, BBB, Reddit, university HR pages, and company sites.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Free

Employee membership

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes

Best for

  • Employees at participating employers
  • HR teams adding a no-cost perk
  • Frequent travelers and theme-park visitors

Not for

  • Solo buyers without an employer code
  • Buyers who need refund flexibility
  • Teams wanting strong security assurances
  • Small firms seeking a self-serve perk signup

Gotchas - check before you buy

high

All tickets are non-refundable. Confirm dates and travelers before you pay.

high

Hotel and refund complaints appear on Reddit and BBB. Keep confirmations before booking.

medium

Employer pricing is quote-only. No public rates exist for HR buyers.

medium

Access depends on your employer. You lose the perk when you leave.

Pros and cons

Pros

  • Free to join for employees at participating organizations
  • Large catalog of travel and entertainment discounts
  • Backed by Entertainment Benefits Group with 40,000+ corporate clients
  • Mobile app gives on-the-go access to deals
  • Phone support staffed by a dedicated customer service team

Cons

  • 3.1/5 Trustpilot score across about 388 reviews
  • Tickets are non-refundable, per the site FAQ
  • BBB lists complaints against parent company Entertainment Benefits Group
  • Users report refund fights after bad hotel bookings
  • A 2019 report alleges fake-email signups bypass employer checks

Sources & method

- 11 sources - No confirmed breaches found. A 2019 third-party report alleges weak access controls at parent company EBG. Unverified claim.

official x3review x5security x2news x1
  • Alleged weak access controls at EBG, A 2019 report claims illicit users joined EBG discount sites with fake corporate emails. The claim is unverified.

Key stats

  • Value for money: 3/5

    Rating

  • Free

    Starting price

  • 11

    Sources

  • Analyzed

  • Value for money: 3/5. Free membership, but deal quality varies by listing.
  • Ease of use: 4/5. Employers describe signup as free and easy.
  • Feature depth: 3/5. Broad discount catalog, iOS app, client dashboard.
  • Support quality: 2/5. 3.1/5 Trustpilot with refund complaints.
  • Security posture: 2/5. 2019 report alleges weak access controls at parent EBG.
  • 3.1/5 Trustpilot rating 388 reviews
  • Free Employee price No cost to join
  • Yes Free tier Access requires employer verification
  • 40,000+ Corporate clients Parent EBG claims 50M+ employees reached

Pricing

Employee membership

Free

  • Discounted travel and entertainment tickets
  • Employer-verified access
  • IOS app included

Security

No confirmed breaches found.

  • Alleged weak access controls at EBGA 2019 report claims illicit users joined EBG discount sites with fake corporate emails. The claim is unverified.⁹

A 2019 third-party report alleges weak access controls at parent company EBG. Unverified claim.

What users say

Users report genuine savings on tickets and trips, but complaints about refunds and customer service drag ratings to 3.1/5.

“I booked the hotel through plumbenefits. The hotel was horrific”
Reddit, r/legaladvice
“Anyone booked a cruise through PlumBenefits?”
Reddit, r/Frugal
“Is Plumbenefits reliable for Disney tickets?”
Facebook, Disney Tips and Tricks group

Companies that use it

  • Brookhaven National Laboratory⁸
  • Pace University
  • Monmouth University
  • New Jersey Education Association
  • TMG Human Resources

Companies that could

  • Odyssey House Uses ADP Marketplace instead
Full analysis

Based on 30+ public sources: Trustpilot, BBB, Reddit, university HR pages, and company sites.

Free employee discount program for travel and entertainment tickets. Real savings, but 3.1/5 reviews and strict no-refund terms.

Methodology

Based on 30+ public sources: Trustpilot, BBB, Reddit, university HR pages, and company sites.

Read how a report is made.

Sources

  1. Plum Benefits Reviews | Trustpilottrustpilot.com
    review
  2. Entertainment Benefits Group LLC | BBB Complaintsbbb.org
    review
  3. Plumbenefits and credit card refund : r/legaladvicereddit.com
    review
  4. Good deals on LifeMart and Working Advantage : r/Frugalreddit.com
    review
  5. Check Plum Benefits Ratings - WorthEPennyplumbenefits.worthepenny.com
    review
  6. PlumBenefits - Corporate Benefits Programplumbenefits.com
    official
  7. FAQ - Plum Benefitsplumbenefits.com
    official
  8. BERA Employee Discounts - Brookhaven National Laboratorybnl.gov
    official
  9. EBG Divisions Unchecked Security Flawsunpublishedarticles.com
    security
  10. Product security page - Plum Benefitsplumbenefits.com
    security
  11. Plum Benefits | LinkedInbo.linkedin.com
    news

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