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Qualifacts Review

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Should I use Qualifacts?

Leading behavioral health EHR software and electronic healthcare record solutions built to modernize care, manage workflows and improve patient outcomes. - qualifacts.com

· 6 days ago

Fit for large, multi-site behavioral health agencies that need billing, compliance, grants, and MAT in one system. Solo therapists and small practices do not buy it. The heft, cost, and user warnings point elsewhere.

Confidence

Medium. Based on 20+ public sources; most review snippets are truncated, so rating detail is limited.

Ratings

  • Value for moneyNo public pricing data found
  • Ease of use
  • Feature depth
  • Support qualityNo direct support-quality evidence in sources
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Multi-site behavioral health agencies
  • Medicaid-funded providers
  • Substance-use/MAT treatment centers
  • Orgs needing grants + credentialing built in

Not for

  • Solo therapists and small group practices
  • Budget-strapped clinics wanting simple tools
  • Teams without IT/admin staff for implementation
  • Anyone expecting fast, cheap onboarding

Gotchas - check before you buy

medium

Guess: no public pricing. Quotes come via sales; expect enterprise-level contracts

medium

Guess: PE-backed serial acquirer (Credible, InSync, MethodOne), platform consolidation and forced migrations possible

medium

Multiple competitors openly target frustrated CareLogic users, a churn signal

low

Employee reviews hint at internal turmoil, which can bleed into support quality

Pros and cons

Pros

  • Wide footprint: CareLogic, Credible, InSync, MethodOne span many care settings
  • Nearly 25 years serving behavioral health providers
  • AI documentation tools via Qualifacts iQ
  • New audit-ready grants management module for InSync
  • Called the largest behavioral health EHR provider

Cons

  • Reddit health-IT users issue blunt warnings against it
  • Therapists vent extreme frustration in r/therapists
  • Ex-employee reviews say it 'used to be a great place'
  • SSL scan flagged Ticketbleed on its support portal
  • Competitors build whole marketing around unhappy CareLogic switchers

Sources & method

- 12 sources - Vendor claims SOC 2 audited, but an SSL Labs scan flagged the Ticketbleed TLS vulnerability on support.qualifacts.com.

official x2review x7security x1news x2
  • Ticketbleed on support portal TLS, SSL Labs test of.com flagged the Ticketbleed vulnerability.

Key stats

  • Ease of use: 2/5

    Rating

  • Not disclosed

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money. No public pricing data found
  • Ease of use: 2/5. Reddit users vent harsh usability frustration
  • Feature depth: 4/5. Four platforms plus grants, credentialing, MAT, AI
  • Support quality. No direct support-quality evidence in sources
  • Security posture: 3/5. SOC 2 audited, but SSL scan flagged Ticketbleed
  • 86 G2 review count Across Qualifacts products
  • ~25 Years in behavioral health Per National Council profile
  • 4 EHR platforms CareLogic, Credible, InSync, MethodOne
  • PE-backed Ownership Great Hill Partners listed as investor

Pricing

Not disclosed

Security

Vendor claims SOC 2 audited, but an SSL Labs scan flagged the Ticketbleed TLS vulnerability on support.qualifacts.com.

  • Ticketbleed on support portal TLSSSL Labs test of.com flagged the Ticketbleed vulnerability.⁷

What users say

Reviews are mixed: enterprise users see value, but Reddit therapists and health-IT users vent sharp frustration.

“I want to throw this forsaken EHR into the trash.”
Reddit, r/therapists
“DO NOT go with Qualifacts”
Reddit, r/healthIT
“This used to be a great place”
Glassdoor, employee review

Alternatives

Compare Qualifacts with each alternative.

  • Valant

    Frequent Credible comparison; better fit for smaller behavioral health practices

  • Therap Services

    InSync alternative; strong for human services and IDD providers

  • WellSky Behavioral Health & IDD

    Enterprise rival frequently compared on cost

  • Pimsy EHR

    Markets itself as a lighter, simpler CareLogic alternative

Companies that use it

  • CORAS Wellness and Behavioral Health
  • Milestone Centers, Inc.
Full analysis

Based on 20+ public sources; most review snippets are truncated, so rating detail is limited.

Enterprise behavioral health EHR built for big agencies; solo therapists and small clinics look lighter.

Methodology

Based on 20+ public sources; most review snippets are truncated, so rating detail is limited.

Read how a report is made.

Sources

  1. Qualifacts - Reviews, Rating, Comments, & Trending Data (KLAS)klasresearch.com
    review
  2. Qualifacts Products | Read 86 Reviews on G2g2.com
    review
  3. Page 11 - Reviews of Qualifacts CareLogic (Capterra)capterra.com
    review
  4. I want to throw this forsaken EHR into the trash (Reddit)reddit.com
    review
  5. Behavioral Health EMR (Reddit)reddit.com
    review
  6. Qualifacts Systems, Inc. employee review (Glassdoor)glassdoor.com
    review
  7. support.qualifacts.com - SSL Server Test (SSL Labs)ssllabs.com
    security
  8. EHR Security and Compliance (Qualifacts)qualifacts.com
    official
  9. Qualifacts Acquires MethodOne (OpenMinds)openminds.com
    news
  10. Qualifacts Unites 300+ Customers at 2025 Executive Summitglobenewswire.com
    news
  11. Qualifacts (National Council profile)thenationalcouncil.org
    official
  12. LiquidEHR vs Qualifacts CareLogic Cost (ITQlick)itqlick.com
    review

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