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Quest Diagnostics | Quest Corporate Review

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Should I use Quest Diagnostics | Quest Corporate?

At Quest, we're working together to create a healthier world, one life at a time. - questdiagnostics.com

· 1 week ago

A fit only if you're a large employer or health system procuring lab testing at negotiated scale. Individuals and small teams get nothing buyable here — and should weigh the vendor's breach history.

Confidence

Medium. Based on ~15 usable public sources; all evidence describes the company, not a purchasable product.

Ratings

  • Value for moneyNo public pricing evidence
  • Ease of use
  • Feature depth
  • Support qualityNo buyer-side support evidence
  • Security posture

Pricing

Not public — negotiated

Corporate / lab services contracts

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Large employers running drug & wellness screening
  • Health systems outsourcing outreach labs
  • Patients needing a national draw-site network

Not for

  • Anyone shopping for software — this is a corporate site, not a product
  • Small businesses wanting simple, pay-as-you-go testing
  • Buyers needing transparent, published pricing
  • Orgs that require a clean vendor security history

Gotchas - check before you buy

high

The 2019 breach came via a third-party billing vendor — vendor risk persists.

medium

No published pricing; corporate contracts negotiated through procurement.

medium

Patients report scheduling and access friction.

medium

Health systems integrating Quanum EHR face real switching costs.

Pros and cons

Pros

  • Broad test menu across a nationwide lab network.
  • Handles large employer wellness screenings; one case screened 1,600+ employees.
  • Actively acquiring hospital outreach labs, expanding regional coverage.
  • Established vendor-onboarding process for corporate procurement.

Cons

  • 2019 breach exposed ~12M customers' data via a billing partner.
  • Faced a lawsuit over the 11.9M-record breach.
  • Patients publicly complain lab access is difficult.
  • Corporate site offers no pricing, plans, or signup — nothing to evaluate.
  • Employee reviews criticize corporate-office professionalism.

Sources & method

- 12 sources - Known 2019 breach exposed ~12M customers via a billing vendor; incident trackers list additional entries with no detail.

official x4review x3security x3news x2
  • 2019 data breach via billing vendor, Unauthorized access exposed data of ~11.9M Quest customers; a lawsuit followed.

Key stats

  • Ease of use: 2/5

    Rating

  • Not public — negotiated

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money. No public pricing evidence
  • Ease of use: 2/5. Patients report scheduling and access friction
  • Feature depth: 4/5. Broad test menu, nationwide lab network
  • Support quality. No buyer-side support evidence
  • Security posture: 2/5. 12M-record 2019 vendor breach
  • 11.9M 2019 breach scale customers affected; class action filed
  • 1,600+ Corporate wellness screening employees screened in vendor case study
  • 3+ Lab acquisitions Concentra, Dignity Health, OhioHealth outreach
  • Public Company status files 10-Qs with the SEC

Pricing

Corporate / lab services contracts

Not public — negotiated

  • Employer drug & wellness screening
  • Hospital outreach lab services
  • Procurement onboarding required

Security

Known 2019 breach exposed ~12M customers via a billing vendor; incident trackers list additional entries with no detail.

  • 2019 data breach via billing vendorUnauthorized access exposed data of ~11.9M Quest customers; a lawsuit followed.²

What users say

Evidence is thin and mostly employee- or patient-side: mixed corporate-culture reviews and complaints about lab access; no buyer reviews found.

“IM SO MAD Getting labs done has not been the easiest”
Facebook group post
“Quest is buying my lab OhioHealth...what to do?”
Reddit, r/medlabprofessionals
“Pay is higher than most”
Glassdoor employee review

Companies that could

  • OhioHealth10 Uses In-house hospital outreach labs (acquired by Quest, 2024) instead
  • Dignity Health⁶ Uses Own outreach lab operations (sold to Quest, 2013) instead
  • Concentra⁷ Uses Own laboratory business (sold to Quest, 2013) instead
Full analysis

Based on ~15 usable public sources; all evidence describes the company, not a purchasable product.

Not a product: a giant lab company. Fine for enterprise screening contracts; small teams and individuals: look elsewhere.

Methodology

Based on ~15 usable public sources; all evidence describes the company, not a purchasable product.

Read how a report is made.

Sources

  1. Quest Diagnostics Data Breach Affects 12 Million Customerscyberhoot.com
    security
  2. Quest Diagnostics Hit With Suit Over 11.9M Client Data Breachlaw360.com
    security
  3. Quest breach shines spotlight on business associate riskhealthdatamanagement.com
    security
  4. Quest Diagnostics Corporate Wellness Case Studypictureperfecthealth.com
    official
  5. Quest Diagnostics Inc. Company Historycompany-histories.com
    news
  6. Quest to acquire Dignity Health outreach labsprnewswire.com
    official
  7. Quest acquires Concentra's laboratory businessprnewswire.com
    official
  8. How to become a Quest Diagnostics suppliersupplierdiversity.com
    news
  9. Glassdoor employee review — Corporate Payroll Servicesglassdoor.com
    review
  10. Reddit — Quest is buying my lab OhioHealthreddit.com
    review
  11. Facebook — patient complaint about lab accessfacebook.com
    review
  12. Quest Diagnostics 10-Q (SEC)content.edgar-online.com
    official

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