shouldiuse.io

VERDICT

Should I use Questrade?

Trade and invest with zero commissions on stocks, ETFs, and most options, all on one platform. - questrade.com

Worth it. Buy if you are a Canadian self-directed investor who wants $0-commission stocks, ETFs, and registered accounts in one place. Skip it if you live outside Canada or expect responsive customer support and blanket cyber-loss protection.

Confidence

Medium. Based on 40+ public sources; source snippets were truncated, limiting verbatim user quotes.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

$0 commissions

Self-directed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Questrade PlusPaid (see site)

Best for

  • Canadian self-directed investors
  • Passive ETF investors
  • TFSA/RRSP/FHSA/RESP savers
  • Cost-conscious options traders

Not for

  • US-based investors — this serves Canadians
  • Anyone needing responsive, reliable customer support
  • Beginners wanting the simplest app (Wealthsimple fits better)
  • Investors expecting cyber-loss protection in every scenario

Gotchas - check before you buy

high

Money-loss guarantee covers unauthorized activity only — one client reportedly lost $70,000 in a cyber attack.

medium

Buying US stocks triggers FX conversion fees that quietly erode returns.

medium

'Most options' are commission-free — not all; verify per-contract costs in the options FAQ.

medium

Unverified Reddit breach allegation; no confirmation found in official sources reviewed.

Pros and cons

Pros

  • $0 commissions on stocks, ETFs, and most options
  • Registered accounts: RRSP, TFSA, FHSA, RESP all supported
  • Securities lending pays extra income on eligible shares
  • Used by millions of Canadians per app store listings
  • Long-term stickiness: one Reddit reviewer held accounts 11 years

Cons

  • Customer service is the loudest complaint on Trustpilot
  • FX fees apply on US-stock trades
  • Administrative fees can apply beyond trading commissions
  • Reddit users complain about pricing and product changes
  • One client reportedly lost $70,000 in a cyber incident

Sources & method

Analyzed 9/27/2026 - 12 sources - No confirmed vulnerabilities found; an unverified Reddit breach allegation and one client cyber-loss case exist; the money-loss guarantee has stated limits.

official x4review x6security x1news x1
  • Client lost $70,000 in a cyber attack, Globe and Mail reported a Questrade client lost $70,000 in a cyber crime, raising liability questions.
  • Alleged data breach (unverified), Reddit thread alleges a Questrade data breach; no official confirmation appears in sources reviewed.

Key stats

  • Value for money: 5/5

    Rating

  • $0 commissions

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 5/5. Zero commissions on stocks, ETFs, and most options
  • Ease of use: 3/5. Redesigned app praised; simpler rivals like Wealthsimple exist
  • Feature depth: 4/5. Stocks, ETFs, options, GICs, bonds, lending, registered accounts
  • Support quality: 2/5. Dedicated Trustpilot complaint page; Reddit venting threads
  • Security posture: 2/5. Client lost $70k; guarantee has limits
  • $0 Commissions Stocks, ETFs, and most options
  • Yes Free to start No commissions on core trades
  • Millions Users Per Google Play listing
  • 11 yrs User tenure Reddit reviewer's account age

Pricing

Self-directed

$0 commissions

  • $0 stocks, ETFs, most options
  • Registered accounts included
  • Administrative fees may apply

Questrade Plus

Paid (see site)

  • Premium platform add-on
  • Pricing detailed in Questrade learning hub

Security

No confirmed vulnerabilities found; an unverified Reddit breach allegation and one client cyber-loss case exist; the money-loss guarantee has stated limits.

  • Client lost $70,000 in a cyber attackGlobe and Mail reported a Questrade client lost $70,000 in a cyber crime, raising liability questions.⁶
  • Alleged data breach (unverified)Reddit thread alleges a Questrade data breach; no official confirmation appears in sources reviewed.

What users say

DIY investors on Reddit stay for years for the low fees, while Trustpilot reviews skew negative on customer service.

“Is it just greed?”
Reddit, r/Questrade
Full analysis

Based on 40+ public sources; source snippets were truncated, limiting verbatim user quotes.

$0 commissions and every registered account make this a strong pick for Canadian DIY investors; mind FX fees and support gripes.

Methodology

Based on 40+ public sources; source snippets were truncated, limiting verbatim user quotes.

Sources

  1. Questrade: Tilt finance in your favourquestrade.com
    official
  2. Trading Fees & Commissions | Questrade Pricingquestrade.com
    official
  3. Options FAQquestrade.com
    official
  4. Administrative Fees | Pricingquestrade.com
    official
  5. Questrade security policy - money loss guaranteereddit.com
    security
  6. A Questrade client lost $70,000 in a cyber crimetheglobeandmail.com
    news
  7. Trustpilot customer service reviewstrustpilot.com
    review
  8. Questrade Review 2026: Pros & Consstockbrokers.com
    review
  9. Honest review from a passive trader after 11 yearsreddit.com
    review
  10. Questrade vs Wealthsimple Trade - a real user reviewtawcan.com
    review
  11. Moomoo Canada vs Questrademoomoo.com
    review
  12. Questrade on Google Playplay.google.com
    review

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