4.7/5
G2 rating
45 reviews on G2
Report
Should I Use Quiq?
Agentic AI agent platform for customer experiences across every channel, with control and transparency.
Depends
DependsBuy if you're an enterprise brand automating high-volume customer conversations across chat, SMS, and voice with governance requirements.
Enterprise AI agent platform for CX, rated 4.7/5 on G2. No public pricing — overkill for small teams.
Confidence: Medium
4.8/5
FeaturedCustomers rating
84 reviews & references
$51.5M
Total funding
4 rounds; $25M Series C led by Baird Capital
Ease of use
4
Reviewers cite very easy deployment
Feature depth
4
Omnichannel agents, voice AI, governance controls
Support quality
3
Case-study praise, but one reliability complaint
Security posture
4
SOC 2 Type 2, COPC certified, encrypted
Pros
Cons
Gotchas
- mediumQuote-based pricing means sales-led negotiation; no self-serve trial visible⁷
- mediumGuess: AI agent fees scale with conversation volume — check overage and voice-minute rates
- mediumGuess: expect lock-in; moving agent flows and knowledge bases off-platform means rebuilding
- lowReliability complaints exist despite strong average ratings
Best for
- Enterprise contact centers
- High-volume chat, SMS, and voice support
- Brands needing AI agent governance
- Retail and home/field services
Not for
- Small teams wanting a simple chat widget
- Startups needing self-serve, published pricing
- Hotels and small businesses (not ranked in that segment)
- Anyone unwilling to sit through sales demos
Companies that use it
- Bilt12
Pricing
Enterprise
Not disclosed
- Personalized pricing breakdown
- Agentic AI across channels
- Governance and security controls
Security
No known public vulnerabilities found in the sources reviewed.
What users say
Reviewers praise easy deployment and customizability with strong ratings, though occasional reliability complaints appear.
“Quiq is very easy to deploy - across”
“Quiq has been nothing but trouble. It”
“Bilt customer service is QuIQ AI chatbot. How do I know?”
Alternatives
Compare Quiq with each alternative.
Sierra AI
Enterprise rival; Quiq claims stronger hallucination controls.
Quiq vs Sierra AIDecagon
Agentic support competitor with different pricing structure.
Quiq vs DecagonKore.ai
Head-to-head G2 comparison alternative for enterprises.
Voiceflow
Lower-cost, seat-based DIY builder per Quiq's teardown.
Quiq vs VoiceflowFull analysis
Based on ~20 public sources: G2, Capterra, Gartner, FeaturedCustomers, Reddit, and vendor pages. Several review snippets were truncated.
Sources
review
- Quiq Reviews — Capterracapterra.comreview
- Quiq Reviews — Gartner Peer Insightsgartner.comreview
- 84 Quiq Customer Reviews — FeaturedCustomersfeaturedcustomers.comreview
- Quiq Pricing & Reviews — Software Advicesoftwareadvice.comreview
- Quiq by hotel size — Hotel Tech Reporthoteltechreport.comreview
- Quiq AI Agent Platform Pricingquiq.comofficial
- Quiq AI Governance & Securityquiq.comsecurity
- Quiq SOC 2 — APIs.ioapis.iosecurity
- Quiq Verified Intelligence launchgetaigovernance.netnews
- Quiq raises $25M Series Cquiq.comnews
- Bilt uses Quiq chatbot — Redditreddit.comreview
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