shouldiuse.io

Categories

VERDICT

Should I use Relativity?

Relativity is a global legal data intelligence company. Its AI platform, Relativity aiR, transforms complex data into insights and actions to elevate the practice of law. - relativity.com

Depends. Buy if you're a large firm, enterprise legal department, or eDiscovery provider with constant heavy litigation data and certified staff. Small teams with occasional matters will overpay for capability they'll never use.

Confidence

Medium. Based on 20+ public sources; several review snippets were truncated. Results about Relativity Space, Relativity Networks, and physics (unrelated) were excluded.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Custom quote

Negotiated enterprise contract

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo

Best for

  • AmLaw firms and litigation teams
  • Enterprise legal departments
  • eDiscovery service providers
  • High-volume document review

Not for

  • Small firms with occasional matters
  • Teams wanting transparent self-serve pricing
  • Companies without trained eDiscovery staff
  • Simple legal holds or light review needs

Gotchas - check before you buy

high

Pricing is negotiated per contract — expect a sales process, not a price list.

medium

Usage-based hosting and data charges can balloon; Relativity ships Cost Explorer to track spend.

medium

Staff need certification training; onboarding is a structured learning path.

medium

Migrations in or out are partner-led projects — expect lock-in friction.

Pros and cons

Pros

  • Full-lifecycle eDiscovery: processing, review, AI, breach response in one platform
  • AI suite (aiR) speeds review and data breach response
  • Eliminated per-seat user fees with newer pricing model
  • Strong reputation: 4.9/5 across 612 aggregated reviews
  • Large certified partner ecosystem for migrations and staffing

Cons

  • Users report the software is slow
  • Support quality harshly criticized by Reddit users
  • Opaque, negotiated pricing with no public rates
  • Steep learning curve; requires trained, certified staff
  • Pricing complexity frustrates even long-time users

Sources & method

Analyzed 10/06/2026 - 14 sources - No known vulnerabilities found in the sources reviewed.

official x6review x5security x2news x1

Key stats

  • Value for money: 2/5

    Rating

  • Not disclosed

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 2/5. Negotiated opaque pricing; users call it expensive
  • Ease of use: 2/5. Reviewers report slowness; certification-dependent workflows
  • Feature depth: 5/5. Full eDiscovery lifecycle plus AI review and breach response
  • Support quality: 2/5. Users pan support despite 24-hour claim
  • Security posture: 4/5. Nine cybersecurity awards; published security program
  • 4.9/5 Review rating 612 reviews via RFP.wiki aggregation
  • 654 G2 reviews across Relativity products
  • $3.6B Valuation Silver Lake investment
  • No Free tier Negotiated contracts; pay-as-you-go usage

Pricing

Negotiated enterprise contract

Not disclosed

  • Rates negotiated per deal, not published
  • No per-seat user fees under newer model
  • Pay-as-you-go usage and hosting options

Security

No known vulnerabilities found in the sources reviewed.

What users say

Reviewers praise the depth and AI capabilities but repeatedly flag slowness, opaque pricing, and poor support.

“Relativity support is DISGUSTING”
Reddit, r/ediscovery
“Relativity, even RelOne, intentionally remains ridiculously”
Reddit, r/ediscovery

Companies that use it

  • KPMG14
  • PLUSnxt
  • Freeport-McMoRan
Full analysis

Based on 20+ public sources; several review snippets were truncated. Results about Relativity Space, Relativity Networks, and physics (unrelated) were excluded.

Enterprise eDiscovery heavyweight: deep features, opaque pricing, needs specialists. Overkill for small legal teams.

Methodology

Based on 20+ public sources; several review snippets were truncated. Results about Relativity Space, Relativity Networks, and physics (unrelated) were excluded.

Sources

  1. Relativity aiR eDiscovery platform pagerelativity.com
    official
  2. Relativity aiR Pricing pagerelativity.com
    official
  3. Relativity Announces New Pricing Model Eliminating Per-Seat User Feesrelativity.com
    official
  4. RelativityOne Is Now Relativity aiRrelativity.com
    official
  5. Relativity vs Hanzo comparison (4.9 rating, 612 reviews)rfp.wiki
    review
  6. Relativity Reviews on G2g2.com
    review
  7. Relativity Capterra reviewscapterra.com
    review
  8. Relativity support is DISGUSTING (Reddit)reddit.com
    review
  9. RelativityOne cost (Reddit)reddit.com
    review
  10. Relativity $3.6B valuation with Silver Lakeapp.dealroom.co
    news
  11. Relativity Product security pagerelativity.com
    security
  12. Relativity Wins Nine Cybersecurity Excellence Awardsrelativity.com
    security
  13. RelativityOne Cost Explorer documentationhelp.relativity.com
    official
  14. KPMG Assist in Relativity aiR customer storyrelativity.com
    official

Rate this review

Anonymous. You can change your vote.

Loading votes…

Comments

One queue. No nested comments. Give a display name first. Limit: 200 words per comment and 7 comments per day. You can edit or delete yours.

Save a name to write a comment.

0 / 200 words

No comments yet.