4.3/5
G2 rating
3,330 reviews
Report
Should I Use RingCentral?
Power the voice of your business with RingCentral Agentic Voice AI, including AI Receptionist (AIR), AI Virtual Assistant (AVA), & AI Conversation Expert (ACE).
Depends
DependsBuy if you're a mid-size or larger organization with IT staff that wants phone, video, messaging, and contact center on one platform.
Powerful UCaaS rated 4.3/5 on G2, but sysadmins flag hidden fees, contracts, and cancellation pain. Overkill for small teams.
Confidence: Medium
$19.99/user/mo
Starting price
promotional; standard plan cited at $24.99
14 days
Free trial
no free tier
400,000+
Customer base
businesses, per AWS Marketplace listing
Value for money
2
Hidden fees and promo-pricing complaints recur.
Feature depth
4
Broad UCaaS suite with AI voice agents included.
Support quality
2
Support complaints recur across Reddit communities.
Security posture
2
1.6M-account breach; recent plugin CVE.
Pros
Cons
Gotchas
- highAdvertised $19.99 is promotional; users cite standard plans at $24.99 plus add-on fees⁴
- highCancellation reportedly slow — document everything when leaving
- medium24-month contracts reported; confirm term length before signing
- mediumSupport quality complaints recur in sysadmin and MSP threads
Best for
- Mid-size and larger orgs consolidating communications
- Contact-center-heavy teams
- Companies with dedicated IT/admin resources
- Distributed teams needing phone, video, and messaging
Not for
- Tiny teams wanting a simple, cheap phone line
- Buyers who need month-to-month flexibility
- Orgs with no IT staff to manage setup and billing
- Budget-sensitive shops that can't absorb add-on fees
Companies that use it
- Ryder Systems
- TechnologyOne
- Murfreesboro Medical Clinic
- Aim Bank
- Medallia
Pricing
RingEX Core
$19.99/user/mo (promotional)
- Entry RingEX tier
- Marked down from $29.99
- 14-day trial available
RingCX Contact Center
Not disclosed
- Omnichannel contact center product
- Priced separately from RingEX
Security
Recent breach exposed 1.6M accounts; trust center and certifications exist; one recent WordPress plugin CVE.
- Data breach — 1.6M accounts exposedShinyHunters stole personal data affecting ~1.6 million accounts; listed on Have I Been Pwned.³
- CVE-2025-7955 — WordPress plugin auth bypassAuthentication bypass flaw in RingCentral's WordPress plugin, tracked by NVD.⁷
- Legacy desktop client vulnerabilitiesRingCentral Desktop prior to 21.4.30 has multiple vulnerabilities; patching required.
What users say
G2 reviewers rate it highly, but sysadmin and MSP communities frequently complain about billing, support, and cancellations.
“Cancelling RingCentral Took O…”
“IMO Ring Central's suppor…”
“We've had a great experie…”
Alternatives
Compare RingCentral with each alternative.
Dialpad
AI-first competitor; often cited with cleaner pricing.
RingCentral vs DialpadNextiva
Frequently listed SMB alternative with simpler plans.
RingCentral vs NextivaAircall
Lightweight phone system for small sales teams.
RingCentral vs AircallFull analysis
Based on 20+ public sources; some review snippets were truncated.
Sources
review
- RingCentral Plans & Pricingringcentral.comofficial
- RingCentral data breach exposed info of 1.6 million accountsbleepingcomputer.comsecurity
- Hidden Costs with RingCentralreddit.comreview
- Why I'll Never Use RingCentral Againreddit.comreview
- RingCentral Review and Plan Costs in 2026business.comreview
- CVE-2025-7955: RingCentral WordPress Auth Bypass Flawsentinelone.comsecurity
- RingCentral ranked #1 VoIP provider on G2ringcentral.comofficial
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