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VERDICT

Should I use Seeclickfix?

311 request and work management software for local government - seeclickfix.com

Depends. Buy only if you run a city, county, or public agency that needs citizen issue reporting tied to work management. Businesses, nonprofits, and small orgs have no reason to touch it.

Confidence

Medium. Based on 25 public sources: government sites, reviews, Reddit threads, and security pages

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo direct support evidence in sources
  • Security posture

Pricing

Contact for pricing

311 CRM Starter Package

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • City and county governments
  • 311 / service request teams
  • Public works and code enforcement
  • Constituent engagement programs

Not for

  • Private businesses of any size
  • Small towns with no staff to triage public reports
  • Neighborhood groups wanting structured data, not a complaint feed
  • Buyers expecting published pricing or instant setup

Gotchas - check before you buy

high

Contact-only pricing; expect procurement-negotiated contracts, not self-serve signup

medium

CivicPlus API received a grade F from the API Report Card

medium

Public issue boards need active moderation; budget staff time for flagging

medium

Sold via cooperative purchasing agreements; switching costs after rollout are real

Pros and cons

Pros

  • Citizens report potholes, code violations, and more via mobile app
  • 42% more issues reported in 2016, showing strong citizen adoption
  • Full 311 workflow with work management and content moderation tools
  • Public API available for integrations
  • Widely adopted by US municipalities from small towns to major cities

Cons

  • Pricing not published; contact-only quotes
  • Residents report poor follow-up: 'Mine has been awful'
  • Complaint-feed format criticized as unstructured
  • Offensive content can appear on public boards without moderation
  • Now CivicPlus-owned; integrations gated behind the broader suite

Sources & method

Analyzed 9/30/2026 - 12 sources - No known vulnerabilities found in the sources reviewed.

official x4review x5security x2news x1

Key stats

  • Value for money: 2/5

    Rating

  • Contact for pricing

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. No published pricing; procurement-negotiated contracts only
  • Ease of use: 3/5. Citizens report easily; staff and resident experiences mixed
  • Feature depth: 4/5. Full 311 workflow, moderation, work module, API
  • Support quality. No direct support evidence in sources
  • Security posture: 3/5. Published security policy; no public vulnerabilities found
  • 2008 Founded Per company case study
  • $1.7M Total funding Crunchbase estimate
  • Not published Starting price Contact-only quotes, per RFP.wiki
  • +42% Issue report growth 2016 user reports, per GovTech

Pricing

311 CRM Starter Package

Contact for pricing

  • Entry-level 311 request management
  • Online demo available
  • Quote requires talking to CivicPlus sales

Security

No known vulnerabilities found in the sources reviewed.

What users say

Residents love it when cities respond quickly; complaints center on slow follow-up and unmoderated content.

“SeeClickFix - if you don't know about it, you should. It's magic.”
Reddit, r/AnnArbor
“Mine has been awful.”
Reddit, r/Detroit
“Another unhinged SeeClickFix ticket”
Reddit, r/jerseycity

Companies that use it

  • Las Vegas, NV
  • Vallejo, CA
  • Clarksville, TN
  • Edmond, OK
  • Nags Head, NC
Full analysis

Based on 25 public sources: government sites, reviews, Reddit threads, and security pages

Solid 311 CRM for city governments; opaque pricing and pointless for anyone outside local government.

Methodology

Based on 25 public sources: government sites, reviews, Reddit threads, and security pages

Sources

  1. SeeClickFix 311 CRM official siteseeclickfix.com
    official
  2. CivicPlus 311 CRM product pagecivicplus.com
    official
  3. SeeClickFix: Users Reported 42 Percent More Issues in 2016govtech.com
    news
  4. CivicPlus SeeClickFix 311 CRM vs Comcate CRM/311rfp.wiki
    review
  5. CivicPlus API: Grade Fsupergood.ai
    security
  6. SeeClickFix - App Storeapps.apple.com
    review
  7. SeeClickFix - Google Playplay.google.com
    review
  8. Reddit: SeeClickFix in Ann Arborreddit.com
    review
  9. Reddit: SeeClickFix in Detroitreddit.com
    review
  10. CivicPlus content moderation docscivicplus.help
    official
  11. SeeClickFix product security pageseeclickfix.com
    security
  12. SeeClickFix 311 CRM Starter Package fact sheetcivicplus.com
    official

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