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ShipNetwork Review

Depends

Should I use ShipNetwork?

US ecommerce fulfillment 3PL (formerly Rakuten Super Logistics) - shipnetwork.com

· 1 week ago

A credible fit for scaling DTC brands shipping enough volume to justify a multi-warehouse 3PL and willing to negotiate quote-based pricing. Low-volume sellers and buyers who want transparent published rates or a deep review history should look elsewhere.

Confidence

Medium. Based on ~20 public sources; no public pricing found and verified review data is limited.

Ratings

  • Value for money
  • Ease of useNo usability evidence in sources
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not publicly disclosed

Custom quote

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Scaling DTC brands with steady order volume
  • Brands wanting 1-day nationwide delivery reach
  • Multi-channel ecommerce sellers

Not for

  • Hobby sellers shipping a few dozen orders a month
  • Buyers who need published pricing before talking to sales
  • Single-region sellers who can self-fulfill cheaper
  • Anyone wanting a long public review track record

Gotchas - check before you buy

medium

Pricing is quote-based and SLA-structured; model per-order costs across your shipping lanes before signing.

medium

Reporting flagged as weak by G2 reviewers; demand dashboard demos during sales calls.

medium

Very few public reviews (~7 on Trustpilot); ask for reference customers at your volume.

low

Rebranded from Rakuten Super Logistics; older complaints may live under the old name.

Pros and cons

Pros

  • 10 US fulfillment centers plus owned last-mile for 1-day delivery reach
  • 20+ years operating; formerly Rakuten Super Logistics
  • Xparcel optimizes carrier choice across national and regional carriers
  • Dedicated client services contact promised on every account
  • Frequently listed alongside ShipBob, ShipMonk, Red Stag in top-3PL roundups

Cons

  • No publicly disclosed pricing; sales-led quotes only
  • G2 reviewers cite reporting as a dislike
  • Thin public review base: roughly seven Trustpilot reviews
  • Named in a federal lawsuit filed by client Izzy & Liv

Sources & method

- 10 sources - No known vulnerabilities found in the sources reviewed.

official x1review x7security x1news x1

Key stats

  • Value for money: 3/5

    Rating

  • Not publicly disclosed

    Starting price

  • 10

    Sources

  • Analyzed

  • Value for money: 3/5. Quote-based pricing; no public rates to verify
  • Ease of use. No usability evidence in sources
  • Feature depth: 4/5. 10 FCs, Xparcel, EDI, API, owned last-mile
  • Support quality: 3/5. Dedicated contact promised; thin public review base
  • Security posture: 4/5. Compliance program, encrypted APIs, no public incidents
  • 4/5 Trustpilot rating ~7 reviews only
  • 10 US fulfillment centers plus owned last-mile network
  • 20+ years Time in business formerly Rakuten Super Logistics

Pricing

Custom quote

Not publicly disclosed

  • SLA-based fulfillment pricing
  • Rates vary by volume, lanes, and storage

Security

No known vulnerabilities found in the sources reviewed.

What users say

review coverage is thin: a 4-star Trustpilot score on roughly seven reviews, with G2 reviewers criticizing reporting.

Companies that use it

  • Andie (Andie Swim)
  • MantraBand
Full analysis

Based on ~20 public sources; no public pricing found and verified review data is limited.

Solid multi-warehouse US 3PL for scaling DTC brands; quote-only pricing and thin reviews should scare off low-volume sellers.

Methodology

Based on ~20 public sources; no public pricing found and verified review data is limited.

Read how a report is made.

Sources

  1. ShipNetwork Review 2026: 10 FCs + Owned Last-Mile3plinsider.com
    review
  2. ShipNetwork Reviews — G2g2.com
    review
  3. ShipNetwork Trustpilot Reviewstrustpilot.com
    review
  4. ShipNetwork Review: Is This Fulfillment Service for You?ecommerce-platforms.com
    review
  5. Rakuten Super Logistics Reviews & Ratingswarehousingandfulfillment.com
    review
  6. ShipNetwork — Official Siteshipnetwork.com
    official
  7. ShipNetwork Compliance & Securityshipnetwork.com
    security
  8. Izzy & Liv, LLC v. Webgistix Corporation d/b/a ShipNetworklaw360.com
    news
  9. Best Ecommerce Fulfillment Services Platforms in 2026fforder.com
    review
  10. What Is ShipNetwork Fulfillment & Logisticsspeedcommerce.com
    review

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