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Sortd for Gmail Review

Depends

Should I use Sortd for Gmail?

Turns Gmail into a shared inbox and visual workflow: owners, statuses and boards for support@, sales@ and orders@ — inside Gmail. - sortd.com

· 1 month ago

Buy it if your small team lives in Gmail and shares support@, sales@ or orders@ and wants assignment without a separate help desk. Skip it if you're on Outlook, need ticket queues and SLAs, or require vendor security documentation.

Confidence

Medium. Based on 12 public sources; no independent user reviews or named customer logos found in the evidence.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo support-quality evidence in sources
  • Security posture

Pricing

Starter

$10/user/mo annual ($14 monthly)

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes
Essentials$16/user/mo annual ($22 monthly)
Business$22/user/mo annual ($28 monthly)
Business Plus$29/user/mo annual ($39 monthly)

Best for

  • Small teams on Google Workspace
  • Shared inboxes: support@, sales@, orders@
  • Teams avoiding a separate help-desk app
  • Visual, Kanban-style email organizers

Not for

  • Outlook or mixed-email shops — this is Gmail-only
  • Enterprises needing ticket queues, SLAs and help-desk reporting
  • Solo users; Gmail's free labels and delegation cover basics
  • Security-sensitive buyers demanding SOC 2 or a security page up front

Gotchas - check before you buy

high

Gmail/Workspace only — Outlook or mixed-email teams cannot use it at all.

medium

Annual vs monthly gap is steep: Starter is $10 annual vs $14 monthly (~40% premium).

medium

Unlimited inboxes and users are locked behind the Business tier at $22/user annual.

medium

Guess: boards and workflow data live in the add-on; exporting out may be manual and lossy.

Pros and cons

Pros

  • Works inside Gmail — no new app, forwarding or ticket numbers
  • Shared inboxes get owners, statuses and deadlines via boards
  • Free to start; 2-minute setup claims
  • Unlimited inboxes and users from the Business tier
  • Mobile app runs shared inboxes, boards and tasks on the go

Cons

  • Boards, not ticket queues — no classic help-desk structure
  • Rival Drag claims to ship newer AI features at $12–$24/seat
  • Outdated jQuery 1.11.1 flagged with potential vulnerabilities
  • No dedicated security page found on the vendor site

Sources & method

- 12 sources - No breaches reported; no dedicated security page found; dated jQuery library flagged by UpGuard.

official x7review x3security x2
  • jQuery 1.11.1 flagged with potential vulnerabilities, UpGuard's vendor risk report notes Sortd bundles jQuery 1.11.1, which carries potential vulnerabilities; explicitly not vulnerable to Heartbleed (CVE-2014-0160).
  • No public security page, Sources reviewed found no security page at limiting buyer ability to vet data handling.

Key stats

  • Value for money: 4/5

    Rating

  • $10/user/mo annual ($14 monthly)

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 4/5. SMB-priced $10-$29; undercuts Hiver; free tier
  • Ease of use: 4/5. Lightweight add-on, 2-minute setup, no new app
  • Feature depth: 4/5. Shared inbox, boards, AI triage, mobile app
  • Support quality. No support-quality evidence in sources
  • Security posture: 2/5. No public security page; dated jQuery flagged
  • $10/user/mo Starting price annual; $14 billed monthly
  • $29/user/mo Top tier Business Plus, annual
  • Yes Free tier "Free to start"
  • 4 Paid tiers Starter to Business Plus

Pricing

Starter

$10/user/mo annual ($14 monthly)

  • Personal email workflow
  • Day planner, grouped emails

Essentials

$16/user/mo annual ($22 monthly)

  • Shared inboxes
  • Assignment and status tracking

Business

$22/user/mo annual ($28 monthly)

  • Unlimited inboxes
  • Unlimited users

Business Plus

$29/user/mo annual ($39 monthly)

  • Top tier
  • Advanced team features

Security

No breaches reported; no dedicated security page found; dated jQuery library flagged by UpGuard.

  • jQuery 1.11.1 flagged with potential vulnerabilitiesUpGuard's vendor risk report notes Sortd bundles jQuery 1.11.1, which carries potential vulnerabilities; explicitly not vulnerable to Heartbleed (CVE-2014-0160).⁶
  • No public security pageSources reviewed found no security page at limiting buyer ability to vet data handling.⁷

What users say

No verbatim user reviews or forum quotes surfaced in the sources reviewed; third-party write-ups exist but quote no customers.

Alternatives

Compare Sortd for Gmail with each alternative.

  • Drag

    Gmail boards plus live AI agents; $12–$24 per seat.

    Sortd for Gmail vs Drag

  • Gmelius

    Broader Gmail collaboration platform with Kanban boards for Google Workspace.

  • Streak

    CRM built into Gmail for pipeline and deal tracking.

Full analysis

Based on 12 public sources; no independent user reviews or named customer logos found in the evidence.

Gmail-native shared inbox for small teams; skip if you're off-Gmail or need real ticket queues and security docs.

Methodology

Based on 12 public sources; no independent user reviews or named customer logos found in the evidence.

Read how a report is made.

Sources

  1. Sortd Shared Inbox for Gmail (official site)sortd.com
    official
  2. Gmail vs Gmail with Sortd — pricing breakdownsortd.com
    official
  3. Sortd vs Hiver comparisonsortd.com
    official
  4. Sortd for Gmail — Google Workspace Marketplaceworkspace.google.com
    official
  5. Sortd for Gmail — Chrome Web Storechromewebstore.google.com
    official
  6. Sortd Security Rating, Vendor Risk Reportupguard.com
    security
  7. Sortd security page (no page found)sortd.com
    security
  8. Sortd Review — Drag (competitor)dragapp.com
    review
  9. Sortd for Gmail Review (2026) — Storkstork.ai
    review
  10. Top Sortd alternatives — G2g2.com
    review
  11. Gmelius — Sortd alternative pagegmelius.com
    official
  12. Drag — Sortd alternative pagedragapp.com
    official

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