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Sulekha Review

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Should I use Sulekha?

Select your preferred country - sulekha.com

· 1 week ago

Sulekha works for consumers browsing Indian-diaspora services, roommates, and classifieds at no cost. Service providers paying for leads should be cautious: heavy complaint volume, disputed lead quality, and a 2024 hardcoded-credential finding in its business app.

Confidence

Medium. Based on 20+ public sources; many snippets truncated and no official pricing published.

Ratings

  • Value for money
  • Ease of useNo direct evidence in sources
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Indian diaspora finding local services in US/Canada
  • Roommate and rental listings
  • Service providers targeting South Asian customers

Not for

  • Buyers wanting vetted, guaranteed providers
  • Service providers needing reliable lead quality
  • Security-sensitive businesses handling customer data

Gotchas - check before you buy

high

Sulekha Business app shipped hardcoded cloud credentials, per October 2024 research.

high

2019 auto-login flaw exposed advertiser accounts, data, and ad wallets.

medium

Lead-quality complaints: providers report paying for packages without genuine customer results.

medium

Support and refund disputes appear repeatedly on BBB and PissedConsumer.

Pros and cons

Pros

  • Large multi-category marketplace: services, used cars, roommates, jobs, events in India and North America.
  • Phone number masking via Exotel protects user privacy.
  • Claims 3X customer lifetime value increase in vendor case study.
  • Some Trustpilot reviewers report great experiences.

Cons

  • 111 PissedConsumer reviews and active BBB complaint file.
  • Business-app App Store review begins 'I had a very disappointi…'.
  • Lost market-leader position to OLX and Quikr by 2015.
  • Recurring 'Is Sulekha legit?' questions across forums and social media.

Sources & method

- 13 sources - Checkered: 2024 hardcoded cloud credentials in its business app, a 2019 advertiser-data exposure, and a 2011 breach.

official x3review x6security x2news x2
  • Hardcoded cloud credentials in mobile app, October 2024 research found exposed cloud credentials in the Sulekha Business app, putting millions of mobile app users at risk.
  • Auto-login exposed advertiser data, 2019 investigation found Sulekha's auto-login let outsiders access advertiser accounts, data, and ad wallets.
  • 2011 security breach, Named among breached Indian internet companies in 2011 reporting.

Key stats

  • Value for money: 2/5

    Rating

  • Not disclosed

    Starting price

  • 13

    Sources

  • Analyzed

  • Value for money: 2/5. Paid-lead complaints; consumer side free
  • Ease of use. No direct evidence in sources
  • Feature depth: 3/5. Broad: services, cars, roommates, jobs, events
  • Support quality: 2/5. BBB and PissedConsumer complaint volume
  • Security posture: 2/5. Hardcoded app creds; past exposure flaws
  • 111 PissedConsumer reviews complaint-focused
  • 77% Glassdoor approval employee reviews
  • 138 Indeed employee reviews mixed sentiment

Pricing

Not disclosed

Security

Checkered: 2024 hardcoded cloud credentials in its business app, a 2019 advertiser-data exposure, and a 2011 breach.

  • Hardcoded cloud credentials in mobile appOctober 2024 research found exposed cloud credentials in the Sulekha Business app, putting millions of mobile app users at risk.⁴
  • Auto-login exposed advertiser data2019 investigation found Sulekha's auto-login let outsiders access advertiser accounts, data, and ad wallets.⁵
  • 2011 security breachNamed among breached Indian internet companies in 2011 reporting.⁶

What users say

Sharply split: some Trustpilot reviewers call experiences great, while PissedConsumer's 111 reviews and BBB filings skew toward complaints.

“I had a great experience”
Trustpilot reviewer
Full analysis

Based on 20+ public sources; many snippets truncated and no official pricing published.

Free to browse for consumers; providers buying leads face complaint volume and 2024 app-security findings.

Methodology

Based on 20+ public sources; many snippets truncated and no official pricing published.

Read how a report is made.

Sources

  1. Sulekha US & Canada Reviews - Trustpilottrustpilot.com
    review
  2. Sulekha Reviews and Complaints - PissedConsumersulekha.pissedconsumer.com
    review
  3. Sulekha US LLC | BBB Complaintsbbb.org
    review
  4. Millions of mobile app users at risk from hardcoded creds - The Registertheregister.com
    security
  5. Sulekha's 'Auto Login' Put Advertisers' Data At Risk - HuffPosthuffpost.com
    security
  6. Security Breaches On The Rise: Sulekha - MediaNamamedianama.com
    news
  7. Case Study: How Sulekha.com Lost Its Market Leader Position - DSIMdsim.in
    news
  8. Sulekha US - Indian Events, Roommates, Day Care, ITus.sulekha.com
    official
  9. Ratings & Reviews - Sulekha for Business - App Storeapps.apple.com
    review
  10. Does Sulekha give you a genuine business? - Quoraquora.com
    review
  11. Sulekha.com Increases Customer Lifetime Value By 3X - WebEngagewebengage.com
    official
  12. Case Study: Sulekha uses Exotel number maskingcasestudies.com
    official
  13. Sulekha.com Reviews - Glassdoorglassdoor.co.in
    review

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