4.4/5
G2 rating
24,247 reviews
Report
Should I Use SurveyMonkey?
Easily create surveys and forms with AI and templates for employee and customer feedback, market research, event registrations and more. Get started free.
Depends
DependsBuy it if you need polished surveys with templates and enterprise security, and you'll pay for a real plan.
Polished survey powerhouse for orgs with budget; free plan limits bite. Simple forms? Google Forms is free.
Confidence: Medium
Yes
Free tier
Get started free
95%
Fortune 500 reach
Vendor claim
25+ years
Track record
Per vendor site
Value for money
2
Free plan limits push users into paid tiers
Ease of use
4
Widely described as easy to use
Feature depth
4
Templates, AI building, enterprise admin features
Support quality
2
Reddit users report frustrating support
Security posture
4
Enterprise compliance pages; DHS publishes its privacy notice
Pros
Cons
Gotchas
- highFree plan hits limits fast; Reddit users describe feeling baited into paid plans.³
- mediumBilling disputes show up in BBB complaints — read renewal terms before paying.⁶
- mediumScammers impersonate SurveyMonkey links in phishing campaigns, so recipients may distrust your surveys.⁷
- mediumSupport frustration reported by IT pros; plan to rely on self-serve help docs.⁵
Best for
- HR and employee feedback programs
- Mid-size and enterprise market research
- Event registrations and forms at scale
- Orgs needing compliance and admin controls
Not for
- Shoestring-budget researchers — free plan won't stretch
- Anyone needing one simple form — use Google Forms free
- Teams expecting responsive human support
- Buyers allergic to upsells after hitting limits
Companies that use it
- US Department of Homeland Security
Pricing
Free
$0
- Basic surveys
- Tight response limits
Individual / Team
Paid — check pricing page
- Full question types
- Higher response caps
Enterprise
Not disclosed
- SSO and admin controls
- Security and compliance
Security
No known public vulnerabilities found in the sources reviewed.
What users say
Sentiment is split: many praise the ease and templates, while loud Reddit threads slam free-plan limits, pricing, and support.
“is it me or is SurveyMonkey a terrible tool?”
“Fell for the free plan on Survey Monkey”
“Is survey monkey being run by amateurs out of a garage?”
Alternatives
Compare SurveyMonkey with each alternative.
Google Forms
Free, simple forms for basic needs
Typeform
Prettier, conversational forms for customer-facing use
LimeSurvey
Self-hosted option, no per-response limits
SurveyMonkey vs LimeSurveyAlchemer
Deeper survey logic for serious research programs
SurveyMonkey vs AlchemerFull analysis
Based on 20+ public sources: G2, Trustpilot, Reddit, BBB, DHS, and vendor pages. Exact paid prices not stated in sources, so tiers show no invented numbers.
Sources
review
- SurveyMonkey Plans and Pricingsurveymonkey.comofficial
review
- SurveyMonkey BBB Complaintsbbb.orgreview
security
- SurveyMonkey Security Statementsurveymonkey.comofficial
- SurveyMonkey Enterprise Admin and Security Featuressurveymonkey.comofficial
- SurveyMonkey — Wikipediaen.wikipedia.orgnews
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