shouldiuse.io

VERDICT

Should I use Syncro?

Syncro is a unified RMM, PSA, and IT management platform for MSPs and IT departments. Endpoint management, Microsoft 365 security, patching, ticketing, and remote access. One platform, flat per-technician pricing. - syncrosecure.com

Depends. Buy if you run a small-to-mid MSP or internal IT team that wants RMM, PSA, patching, and remote access from one vendor at flat per-technician pricing. Skip it if you are price-sensitive, expect annual increases to keep coming, or want best-of-breed point tools instead of a suite.

Confidence

Medium. Based on 30+ public sources; many snippets truncated, limiting verbatim quote extraction.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

$129/user/mo

Core

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Team$179/user/mo

Best for

  • Small-to-mid MSPs
  • Internal IT teams
  • Teams replacing two or three separate tools
  • Budget-conscious shops wanting predictable per-tech pricing

Not for

  • Solo techs with a few dozen endpoints — plain RMM or remote access is enough
  • Large MSPs needing deep standalone RMM power
  • Price-sensitive shops already burned by annual increases
  • Teams insisting on best-of-breed point tools over a suite

Gotchas - check before you buy

high

Guess: all-in-one lock-in — migrating agents plus PSA data off Syncro is painful.

high

RMM platforms like this are actively abused by attackers; enforce MFA and IP restrictions.

medium

Per-user model means costs rise with every technician you hire.

medium

Users report the agent installer flagged as malware, raising supply-chain concerns.

Pros and cons

Pros

  • RMM, PSA, patching, ticketing, and remote access unified in one platform.
  • Flat per-technician pricing, published at $129–$179/user/mo.
  • 4.5/5 on G2 across 554 reviews.
  • Earned 20 G2 badges in 2026 for PSA, RMM, endpoint management, remote desktop.
  • Claude connector integration adds AI extensibility for all customers.

Cons

  • Documented price increases have annoyed existing customers.
  • 'Avoid Syncro' thread (56 votes) shows real churn frustration.
  • Some MSPs frame switching to NinjaOne as a possible upgrade.
  • Per-technician pricing punishes teams as headcount grows.
  • Teams plan changes drew criticism from early customers.

Sources & method

Analyzed 9/20/2026 - 12 sources - No confirmed breach of the platform found in reviewed sources; its RMM agent is a known target for attacker abuse, and one unconfirmed breach thread exists.

official x3review x5security x2news x2
  • Unconfirmed breach discussion, Reddit thread asks about a possible Syncro security issue/breach; no confirmation in reviewed sources.
  • Agent flagged as malware, Users report antivirus detections of the agent installer and supply-chain concerns; not a confirmed compromise.
  • RMM abused by threat actors, Researchers report Syncro and similar RMM tools distributed by bad actors, including phishing campaigns hijacking PCs via compromised MSPs.
  • Third-party CVE response, Published community advisories addressing libwebp RCE (CVE-2023-4863) and 7-Zip CVE-2022-29072 in bundled components.

Key stats

  • Value for money: 3/5

    Rating

  • $129/user/mo

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 3/5. Flat per-tech pricing, but repeated increases frustrated users
  • Ease of use: 4/5. G2 users praise the interface
  • Feature depth: 4/5. Unified suite breadth; some depth gaps vs NinjaOne
  • Support quality: 3/5. Mixed signals; Reddit exit threads voice complaints
  • Security posture: 3/5. Agents abused by attackers; active CVE advisories
  • 4.5/5 G2 rating 554 reviews
  • $129/user/mo Starting price flat per technician, up to $179
  • 20 G2 badges 2026, across PSA, RMM, endpoint, remote
  • Mainsail Partners Backing growth-equity backed; new CEO in 2023

Pricing

Core

$129/user/mo

  • Base RMM + PSA platform
  • Flat per-technician

Team

$179/user/mo

  • Higher-tier plan
  • Flat per-technician

Security

No confirmed breach of the platform found in reviewed sources; its RMM agent is a known target for attacker abuse, and one unconfirmed breach thread exists.

  • Unconfirmed breach discussionReddit thread asks about a possible Syncro security issue/breach; no confirmation in reviewed sources.
  • Agent flagged as malwareUsers report antivirus detections of the agent installer and supply-chain concerns; not a confirmed compromise.
  • RMM abused by threat actorsResearchers report Syncro and similar RMM tools distributed by bad actors, including phishing campaigns hijacking PCs via compromised MSPs.⁹
  • Third-party CVE responsePublished community advisories addressing libwebp RCE (CVE-2023-4863) and 7-Zip CVE-2022-29072 in bundled components.

What users say

G2 reviewers (4.5/5, 554 reviews) praise the unified platform and interface, while Reddit shows vocal criticism of price increases and user churn.

Alternatives

Compare Syncro with each alternative.

  • Level

    Cheap per-endpoint RMM for simpler needs

Companies that use it

  • Octopi Managed Services
Full analysis

Based on 30+ public sources; many snippets truncated, limiting verbatim quote extraction.

All-in-one RMM/PSA at $129/tech. Great for small MSPs; price hikes and churn give bigger teams pause.

Methodology

Based on 30+ public sources; many snippets truncated, limiting verbatim quote extraction.

Sources

  1. Syncro Reviews 2026: Details, Pricing, & Features | G2g2.com
    review
  2. Syncro: RMM and PSA Software for MSPs and IT Teamssyncrosecure.com
    official
  3. RMM and PSA Pricing for MSPssyncrosecure.com
    official
  4. Syncro pricing 2026: Core vs Team plans and real MSP costseesel.ai
    review
  5. Guide to Syncro pricing plans and actual costssuperops.com
    review
  6. Opinion: Avoid Syncro : r/mspreddit.com
    review
  7. IMO Syncro is about to lose a large portion of its marketreddit.com
    review
  8. Syncro Pricing Announcementcommunity.syncromsp.com
    official
  9. RMM Tools Being Distributed by Bad Actorsasec.ahnlab.com
    security
  10. Fake breach alerts used to hijack PCs via Syncro MSPrescana.com
    security
  11. Syncro Joins Anthropic's Claude Connector Ecosystembusinesswire.com
    news
  12. Syncro — Mainsail Partners Portfolio Companiesmainsailpartners.com
    news

Rate this review

Anonymous. You can change your vote.

Loading votes…

Comments

One queue. No nested comments. Give a display name first. Limit: 200 words per comment and 7 comments per day. You can edit or delete yours.

Save a name to write a comment.

0 / 200 words

No comments yet.