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Teen Line Review

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Should I use Teen Line?

Free, confidential teen-to-teen crisis helpline (program of Didi Hirsch) - teenline.org

· 1 week ago

Teen Line is a free nonprofit peer-support hotline for people up to age 19, backed by Didi Hirsch Mental Health Services since 2022. Use it if you're a teen wanting to talk in the evening; call 988 instead for emergencies or outside its 6–10 PM PT hours.

Confidence

Medium. Based on ~15 public sources. Teen Line is a free nonprofit helpline, not a purchasable product; fit is judged as a service to use.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security postureNo public security evidence reviewed.

Pricing

$0

All services

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierYes

Best for

  • Teens up to 19
  • Evening peer support (6–10 PM PT)
  • 'No problem too small' non-emergency talks
  • LGBTQ youth seeking peer listeners

Not for

  • Adults over 19, hard age cap
  • Anyone in immediate danger, call 988 or 911
  • People needing licensed therapy or medication
  • Companies shopping for support software. This is a hotline, not a tool

Gotchas - check before you buy

medium

Outside 6–10 PM PT you'll be pointed to 988, not Teen Line staff.

medium

Age cap of 19; older callers directed to other services.

medium

Several unrelated 'Teenline' services exist (Ireland, Houston, PA), verify numbers.

medium

No federal funding; scale and availability depend on donations.

Pros and cons

Pros

  • Free, confidential teen crisis and support line.
  • Nearly 40 years operating; record reach in 2019.
  • Multiple channels: phone call, text, and email.
  • Joined Didi Hirsch Mental Health Services in 2022.
  • Directs callers to 988 for off-hours or crisis needs.

Cons

  • Call line open only 6–10 PM PT.
  • Serves only young people up to age 19.
  • No federal funding; continuity depends on donations.

Sources & method

- 8 sources - No known vulnerabilities found in the sources reviewed.

official x5review x2news x1

Key stats

  • Value for money: 5/5

    Rating

  • $0

    Starting price

  • 8

    Sources

  • Analyzed

  • Value for money: 5/5. Completely free, donation-funded.
  • Ease of use: 4/5. Call, text, or email, simple.
  • Feature depth: 3/5. Call, text, email channels only.
  • Support quality: 4/5. Trained teen listeners, ~40-year record.
  • Security posture. No public security evidence reviewed.
  • ~1980 Operating since Nearly 40 years per 2019 impact report
  • Free Cost Nonprofit; donation-funded
  • 6–10 PM PT Call hours Text TEEN to 839863
  • Up to 19 Age range Per Didi Hirsch program page

Pricing

All services

$0

  • Call 800-852-8336 (6–10 PM PT)
  • Text TEEN to 839863
  • Email via teenline.org/email-us

Security

No known vulnerabilities found in the sources reviewed.

What users say

Reddit users mention Teen Line as a real, helpful peer support option, though quoted snippets are brief.

Alternatives

Compare Teen Line with each alternative.

  • 988 Suicide & Crisis Lifeline

    24/7 crisis coverage; better when Teen Line is closed.

  • YouthLine

    Similar teen peer-listener line; check its hours.

    Teen Line vs YouthLine

  • Guess: The Trevor Project

    24/7 crisis support specifically for LGBTQ youth.

  • Guess: Crisis Text Line

    Text-based 24/7 support if calling feels hard.

Full analysis

Based on ~15 public sources. Teen Line is a free nonprofit helpline, not a purchasable product; fit is judged as a service to use.

Free teen-to-teen helpline (ages ≤19, 6–10 PM PT). Right for teens needing peer support; wrong for emergencies or adults.

Methodology

Based on ~15 public sources. Teen Line is a free nonprofit helpline, not a purchasable product; fit is judged as a service to use.

Read how a report is made.

Sources

  1. Teen Line: Confidential Teen Crisis Hotline & Support (Didi Hirsch)didihirsch.org
    official
  2. Teen Line Impact Report 2019teenlineonline.org
    official
  3. Hotlines in Times of Need — UCLA Health (hours and numbers)uclahealth.org
    official
  4. LA Times: Teen Line, funding cuts, and LGBTQ youthlatimes.com
    news
  5. Teen Line Instagram (call/text hours)instagram.com
    official
  6. Shorty Awards: Teen Line profile (Didi Hirsch, 2022)cdn.shortyawards.com
    review
  7. Reddit r/mentalhealth recommendation threadreddit.com
    review
  8. HelpGuide international helpline directory (name-collision check)helpguide.org
    official

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