shouldiuse.io

VERDICT

Should I use Swisscom Trust Services?

Anbieter für elektronische Signatur- & online Identitätslösungen. eIDAS und ZertES konform ✓ Sicher ✓ Einfach ✓ Effizient ► Jetzt informieren! - trustservices.swisscom.com

Depends. Buy only if you need court-grade qualified signatures (QES) valid under both EU eIDAS and Swiss ZertES law. Skip it if you just need everyday e-signatures — use DocuSign or a similar tool directly instead.

Confidence

Medium. Based on ~17 public sources; no public pricing and no direct user reviews of Trust Services found — Trustpilot data covers the parent telecom.

Ratings

  • Value for moneyNo public pricing found in sources
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • EU/CH regulated industries (HR, banking, public sector)
  • Legal teams needing court-admissible QES
  • DocuSign/iText users needing EU-qualified signatures
  • Software vendors embedding signatures via API

Not for

  • Small teams that just need contracts signed — use plain e-signature tools
  • Occasional PDF signers; identity checks and setup exceed the need
  • Buyers outside EU/Swiss jurisdictions — certification doesn't apply
  • Anyone wanting self-serve pricing and instant signup

Gotchas - check before you buy

medium

Credit cards discontinued at SRS Ident; alternatives are third-party hubs run by ViziBit

medium

QES needs in-person ID at certified Swisscom shops, plus the QES Invite app

medium

No published price list; get quotes in writing before committing

low

Parent-brand support complaints (long holds, chatbot loops) hint at service quality risk

Pros and cons

Pros

  • Qualified e-signatures valid under both EU eIDAS and Swiss ZertES
  • Claims to be the only European provider with QES in both jurisdictions
  • Notified on the EU eIDAS Trust List — recognized across member states
  • Long-standing DocuSign partnership for EU-qualified remote signing
  • Backed by Swisscom; run as a dedicated trust-services AG since 2021

Cons

  • Qualified-signature identity verification requires visiting a physical Swisscom shop
  • No public pricing on the site; buyers must enquire
  • Credit card payments no longer accepted at registration points
  • Everyday signing depends on partner tooling (DocuSign, eID Easy)
  • Direct user reviews of Trust Services itself are scarce

Sources & method

Analyzed 9/21/2026 - 17 sources - No known vulnerabilities for Trust Services itself; reported Swisscom CVEs affect unrelated consumer TV/assistant apps.

official x9review x3security x3news x2
  • Swisscom TVMediaHelper RCE — unrelated product, Remote code execution flaw in Swisscom's TV helper app, not in Trust Services.
  • Logic vulnerabilities in MyCloud Safe — unrelated product, Found via Swisscom's bug bounty; affected MyCloud Safe, not Trust Services.

Key stats

  • Ease of use: 2/5

    Rating

  • Not disclosed

    Starting price

  • 17

    Sources

  • Analyzed

  • Value for money. No public pricing found in sources
  • Ease of use: 2/5. QES identity check requires in-person Swisscom shop visit
  • Feature depth: 5/5. Only provider with QES in both EU and Swiss law
  • Support quality: 2/5. Parent-brand hotline complaints: hour-long holds, chatbot loops
  • Security posture: 5/5. eIDAS/ZertES certified, EU Trust List, runs bug bounty
  • 2 QES jurisdictions EU (eIDAS) + Switzerland (ZertES)
  • 2,600 LinkedIn followers company page
  • 2021 Independent since spun off from Swisscom 1 April 2021
  • 2,395 Trustpilot reviews (parent brand) covers Swisscom telecom, not this product

Pricing

Not disclosed

Security

No known vulnerabilities for Trust Services itself; reported Swisscom CVEs affect unrelated consumer TV/assistant apps.

  • Swisscom TVMediaHelper RCE — unrelated productRemote code execution flaw in Swisscom's TV helper app, not in Trust Services.14
  • Logic vulnerabilities in MyCloud Safe — unrelated productFound via Swisscom's bug bounty; affected MyCloud Safe, not Trust Services.16

What users say

Direct reviews of Trust Services are scarce; available Trustpilot and forum feedback concerns parent company Swisscom's telecom services.

“I paid for their service (eSIM) but got nothing in return. They didn't activate it, and I couldn't speak to anyone—only a chatbot”
Trustpilot — Swisscom parent telecom, not Trust Services
“I am extremely disappointed with your helpline today. In total, I spent over an hour on hold or on the phone”
Swisscom community forum — parent brand

Alternatives

Compare Swisscom Trust Services with each alternative.

  • Dropbox Sign

    Simpler e-signature choice for teams without qualified-signature requirements

Companies that use it

Full analysis

Based on ~17 public sources; no public pricing and no direct user reviews of Trust Services found — Trustpilot data covers the parent telecom.

Certified EU+Swiss qualified e-signature provider. Right for regulated firms; overkill for basic e-signature needs.

Methodology

Based on ~17 public sources; no public pricing and no direct user reviews of Trust Services found — Trustpilot data covers the parent telecom.

Sources

  1. Swisscom Trust Services — official site (EN)trustservices.swisscom.com
    official
  2. Swisscom Trust Services — official site (DE)trustservices.swisscom.com
    official
  3. Swisscom spins off Trust Services into its own AGswisscom.ch
    news
  4. SRS Direct — public registration offices for QESsrsident.trustservices.swisscom.com
    official
  5. SRS Ident — identification page, payment changessrsident.trustservices.swisscom.com
    official
  6. DocuSign–Swisscom Trust Services partnershipdocusign.com
    official
  7. DocuSign support — EMEA trust service providerssupport.docusign.com
    official
  8. sslplus — Swisscom qualified certificates overviewsslplus.de
    review
  9. iText — Swisscom remote signature integrationitextpdf.com
    official
  10. Autenti–Swisscom partnership announcementautenti.com
    news
  11. eID Easy — supported methods: Swisscomeideasy.com
    official
  12. Trustpilot — Swisscom (parent brand) reviewstrustpilot.com
    review
  13. Swisscom community — hotline complaintcommunity.swisscom.ch
    review
  14. OpenCVE — Swisscom product vulnerabilitiesapp.opencve.io
    security
  15. NVD — CVE-2018-6765 (Swisscom assistant app)nvd.nist.gov
    security
  16. Swisscom bug bounty logic vulnerabilities deep divethomashouhou.com
    security
  17. Swisscom Trust Services — LinkedInin.linkedin.com
    official

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