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Should I use Verizon?

Wireless, internet, TV and phone services - verizon.com

Depends. Verizon fits coverage-first households and businesses that will pay a premium for network breadth and bundle mobile with home internet. Budget shoppers and anyone sensitive to billing surprises or slow support should pick Visible, Mint, or T-Mobile instead.

Confidence

Medium. Based on 60+ public sources; many snippets were truncated, so some ratings are approximate.

Ratings

  • Value for money
  • Ease of useNo direct evidence reviewed
  • Feature depth
  • Support quality
  • Security posture

Pricing

$35/mo

Prepaid 15 GB

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo
myPlan Unlimitedvaries by lines and perks
myHome Internetvaries by location

Best for

  • Coverage-first buyers who value network reliability over price
  • Households bundling mobile and home internet
  • Fleet-heavy businesses (Verizon Connect, 984 G2 reviews)
  • Business accounts needing enterprise-grade options

Not for

  • Budget shoppers — Visible runs on Verizon's own network from $19/mo
  • Anyone averse to post-promo bill hikes and add-on fees
  • People who need painless, consistent customer service
  • Light-data users paying for unlimited they won't use

Gotchas - check before you buy

high

FairShake lists raised monthly bills as a top Fios complaint — expect promo pricing to expire

medium

PhoneArena documented reps keeping a customer on the most expensive plan

medium

A January 2026 outage hit 175,000+ customers; compensation was $20 credits

medium

Reddit reports an insider data breach affecting roughly half of Verizon's workforce

Pros and cons

Pros

  • Largest US wireless carrier by subscribers
  • Broad portfolio: mobile, home internet, prepaid, business, fleet
  • Mature security program: public CVE advisories and annual DBIR research
  • Verizon Connect fleet tools earn strong G2 reviews
  • $35/mo 15GB prepaid option for no-contract buyers

Cons

  • Monthly bills frequently raised after promotional periods
  • Customer service widely criticized on Reddit and ConsumerAffairs
  • Reps reportedly steer customers onto pricier plans
  • Misleading promotions and billing disputes reported
  • Premium pricing versus T-Mobile and Mint alternatives

Sources & method

Analyzed 10/05/2026 - 12 sources - Mature security organization (DBIR report, CVE advisory program, vulnerability disclosure page) — but a 2026 IMS info-disclosure CVE and a reported insider breach exist.

official x3review x5security x2news x2
  • CVE-2026-10629 — IMS information disclosure, Publicly tracked information-disclosure flaw in Verizon IMS, published June 2026.
  • Reported insider data breach, Reddit cybersecurity discussion of an insider breach reportedly affecting about half of Verizon's workforce.
  • 2016 customer data leak, Verizon confirmed a security breach led to a customer data leak.

Key stats

  • Value for money: 2/5

    Rating

  • $35/mo

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. Premium pricing with frequent post-promo increase complaints
  • Ease of use. No direct evidence reviewed
  • Feature depth: 4/5. Mobile, home internet, prepaid, business, and fleet offerings
  • Support quality: 2/5. Widespread Reddit and ConsumerAffairs service complaints
  • Security posture: 3/5. Mature program; one 2026 IMS CVE disclosed
  • 4+/5 G2 seller rating 338 reviews on Verizon's G2 seller profile
  • $35/mo Cheapest listed plan 15 GB prepaid, no annual contract
  • 255 Yelp reviews (one NYC location) mixed customer feedback
  • #1 US market position largest US wireless carrier by subscribers

Pricing

Prepaid 15 GB

$35/mo

  • No annual contract
  • Fixed high-speed data allowance

myPlan Unlimited

varies by lines and perks

  • Unlimited data
  • Optional add-on perks
  • Postpaid

myHome Internet

varies by location

  • 5G/LTE home internet
  • Bundle discounts with mobile

Security

Mature security organization (DBIR report, CVE advisory program, vulnerability disclosure page) — but a 2026 IMS info-disclosure CVE and a reported insider breach exist.

  • CVE-2026-10629 — IMS information disclosurePublicly tracked information-disclosure flaw in Verizon IMS, published June 2026.11
  • Reported insider data breachReddit cybersecurity discussion of an insider breach reportedly affecting about half of Verizon's workforce.
  • 2016 customer data leakVerizon confirmed a security breach led to a customer data leak.

Alternatives

Compare Verizon with each alternative.

  • Visible

    Verizon-owned unlimited 5G from $19/mo on the same network

    Verizon vs Visible

  • Mint Mobile

    T-Mobile-owned prepaid; Redditors' usual cheaper-carrier pick

  • T-Mobile

    Top national competitor in price-versus-coverage comparisons

Full analysis

Based on 60+ public sources; many snippets were truncated, so some ratings are approximate.

Premium carrier with the biggest US network — pay up for coverage, or pay less for MVNOs riding the same towers.

Methodology

Based on 60+ public sources; many snippets were truncated, so some ratings are approximate.

Sources

  1. Verizon: Wireless, Internet, TV and Phone Servicesverizon.com
    official
  2. Verizon Prepaid Plansverizon.com
    official
  3. Verizon (wireless service) — Wikipediaen.wikipedia.org
    official
  4. Verizon Products — G2 seller profileg2.com
    review
  5. Verizon Connect — G2 reviewsg2.com
    review
  6. Verizon Wireless Reviews — ConsumerAffairsconsumeraffairs.com
    review
  7. r/verizon complaints threadsreddit.com
    review
  8. Common Complaints Against Verizon Fios — FairShakefairshake.com
    review
  9. Verizon reps keep customer on most expensive plan — PhoneArenaphonearena.com
    news
  10. Verizon outage affecting 175,000 customers — ABC Newsabcnews.com
    news
  11. CVE-2026-10629 — NVDnvd.nist.gov
    security
  12. Verizon CVE advisory program — GitHubgithub.com
    security

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