VERDICT
Auto dealership CRM and sales suite by Cox Automotive - vinsolutions.com
Depends. Buy it if you run a franchised dealership and want CRM, desking, and Cox Automotive data in one system. Skip it if you're any non-automotive business, an independent lot on a budget, or a buyer who needs transparent pricing.
Medium. Based on 20+ public sources; pricing not publicly disclosed, so value score is null.
Not disclosed
high
Desking outages reported multiple times daily by one MSP
high
Lead Forwarding silently dropped leads; verify routing after setup
medium
No public pricing; quote-based, so get costs in writing before demoing
medium
Cox ecosystem lock-in; migration pain is a common competitor pitch
Ease of use: 4/5
Rating
Not disclosed
Starting price
10
Sources
Analyzed
Not disclosed
Old access-control complaint from 2013; no recent vulnerabilities found in sources reviewed.
Users like the interface and integrations but report reliability glitches and active shopping for alternatives.
“We are currently using Vinsolutions and wonder if there is anything out there that's better.”
“Multiple times a day a certain portion of the VINSolutions website, called Desking, will hang up”
“I'm new to car sales and have been working at a dealership for about a month now. It's been a great environment so far”
Compare VinSolutions with each alternative.
Dealer CRM frequently cited as a switch target
Top-ranked G2 alternative for dealers
Established dealer-management alternative on G2
VinSolutions vs CDKG2-listed alternative focused on dealer engagement
VinSolutions vs PERQBased on 20+ public sources; pricing not publicly disclosed, so value score is null.
Solid dealership CRM with deep Cox data and good ratings — but quote-only pricing and reliability gripes. Non-auto buyers: walk away.
Based on 20+ public sources; pricing not publicly disclosed, so value score is null.
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