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Virgin Media | Cable Deals - See What You Can Do Review

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Should I use Virgin Media | Cable Deals - See What You Can Do?

Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Working hard to help connect the nation, shop our offers and order online. - virginmedia.com

· 4 hours ago

Worth it for UK households wanting gigabit cable speeds who will negotiate hard and diary their renewal date. Skip it if you want predictable bills or hate retention calls — out-of-contract and mid-contract price hikes are well documented.

Confidence

High. Based on 30+ public sources; user reviews skew heavily toward pricing and renewal complaints.

Ratings

  • Value for money
  • Ease of useNo evidence on setup or account usability
  • Feature depth
  • Support quality
  • Security posture

Pricing

£30.99/mo (offer)

Gig1 broadband bundle

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed
Free tierNo
264Mbps + TV, 24-month£47/mo
Out of contract~£74/mo reported

Best for

  • Heavy-streaming households wanting gigabit cable
  • UK homes bundling broadband, TV and mobile
  • Confident hagglers who call retention yearly

Not for

  • Anyone wanting predictable long-term bills
  • People who won't phone retention teams to renegotiate
  • Privacy-sensitive buyers given the 2020 breach
  • Small businesses needing accountable support

Gotchas - check before you buy

high

Intro pricing expires sharply; long-term customers report paying £74/month

high

T&Cs let Virgin raise charges at any time, including mid-contract

high

24-month contracts; £240 exit fees reported even without coverage at new address

medium

Advertised prices aren't the floor — retention team holds the real deals

Pros and cons

Pros

  • Gigabit broadband for around £26/month negotiated, Netflix included
  • Netflix bundled free with new TV packages
  • Wide speed tiers from M125 up to Gig2
  • Essential discounted plan for Universal Credit recipients
  • £50 referral payout per successful signup

Cons

  • Out-of-contract prices jump to ~£74/month
  • T&Cs allow changing charges at any time, even mid-contract
  • Fair prices require hours of threatening-to-leave negotiation
  • Ofcom fined it £23.8m over vulnerable-customer harm
  • £240 disconnection fees reported even where coverage ended

Sources & method

- 12 sources - Poor track record: router takeover vulnerabilities, a 900,000-customer breach, plaintext passwords mailed out, and a £23.8m Ofcom fine.

official x1review x5security x3news x3
  • Super Hub 3 router vulnerabilities, CVE-2019-16651 (JavaScript/DNS issue) and NCC Group research showing full device takeover of the Hub 3.0.
  • 900,000-customer data breach (2020), Unsecured marketing database exposed personal data of UK customers from April 2019 to disclosure in 2020.
  • £23.8m Ofcom fine (Dec 2025), Regulator found Virgin Media left thousands of vulnerable telecare customers at risk during migration.
  • Passwords sent in plaintext by post, Customer reports of router/account passwords mailed unencrypted.

Key stats

  • Value for money: 2/5

    Rating

  • £30.99/mo (offer)

    Starting price

  • 12

    Sources

  • Analyzed

  • Value for money: 2/5. Cheap intro deals; steep out-of-contract and mid-contract hikes
  • Ease of use. No evidence on setup or account usability
  • Feature depth: 4/5. Gigabit speeds plus TV, mobile, landline bundles
  • Support quality: 1/5. Hours-long retention haggling; £23.8m Ofcom fine
  • Security posture: 1/5. 900k breach, router CVEs, plaintext passwords mailed
  • £23-£26/mo Best negotiated deal reported 1Gbps broadband + Netflix, Reddit users
  • ~£74/mo Out-of-contract bill reported Long-term loyal customer
  • 900,000 Customers hit by 2020 breach Personal data exposed via unsecured database
  • £23.8m Ofcom fine (Dec 2025) Failure to protect vulnerable telecare customers

Pricing

Gig1 broadband bundle

£30.99/mo (offer)

  • 1Gbps speeds
  • Free Netflix with bundle

264Mbps + TV, 24-month

£47/mo

  • 220+ TV channels reported
  • Fixed 24-month term

Out of contract

~£74/mo reported

  • Same service, no discount
  • Renegotiate or switch

Security

Poor track record: router takeover vulnerabilities, a 900,000-customer breach, plaintext passwords mailed out, and a £23.8m Ofcom fine.

  • Super Hub 3 router vulnerabilitiesCVE-2019-16651 (JavaScript/DNS issue) and NCC Group research showing full device takeover of the Hub 3.0.⁷
  • 900,000-customer data breach (2020)Unsecured marketing database exposed personal data of UK customers from April 2019 to disclosure in 2020.⁸
  • £23.8m Ofcom fine (Dec 2025)Regulator found Virgin Media left thousands of vulnerable telecare customers at risk during migration.⁹
  • Passwords sent in plaintext by postCustomer reports of router/account passwords mailed unencrypted.

What users say

Users like the speeds and intro prices but consistently report renewal bills spiking and good deals coming after lengthy retention-team haggling.

“I just agreed a new deal with VM for 1GB broadband, WiFi guarentee and Netflix for £26 per month”
Reddit, r/VirginMedia
“I've been with VM a few years and I've been out of contract with them for a while and sadly pay £74 a mo”
Reddit, r/VirginMedia
“Negotiated them down to £23 after saying id seen better deals on Reddit from people who had called ret”
Reddit, r/VirginMedia

Alternatives

Compare Virgin Media | Cable Deals - See What You Can Do with each alternative.

  • Uswitch guidance

    Check 2026 price hikes and switching rights before renewing

Companies that use it

  • Lumen Designers
Full analysis

Based on 30+ public sources; user reviews skew heavily toward pricing and renewal complaints.

Fast, cheap cable broadband — if you haggle at renewal and accept price-rise clauses.

Methodology

Based on 30+ public sources; user reviews skew heavily toward pricing and renewal complaints.

Read how a report is made.

Sources

  1. Virgin Media homepagevirginmedia.com
    official
  2. Is my deal good? — r/VirginMediareddit.com
    review
  3. What deals should I be getting? — r/VirginMediareddit.com
    review
  4. Virgin Media now quoting Reddit! — r/VirginMediareddit.com
    review
  5. Why does their pricing make no sense — r/VirginMediareddit.com
    review
  6. CVE-2019-16651 — NVDnvd.nist.gov
    security
  7. Owning the Virgin Media Hub 3.0 — NCC Groupnccgroup.com
    security
  8. Virgin Media data breach — Swiss Cyber Instituteswisscyberinstitute.com
    security
  9. Ofcom fines Virgin Media £23.8m — BBCbbc.com
    news
  10. Price hikes potential breach of law — Which? via Yahoo Financeuk.finance.yahoo.com
    news
  11. £240 disconnection fees — The Sunthesun.co.uk
    news
  12. Compare Virgin Media Broadband Deals — BroadbandChoicebroadbandchoice.co.uk
    review

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