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VERDICT

Should I use Wbmason?

(none) - wbmason.com

Depends. Use W.B. Mason if you run an office, school, or public-sector account with recurring supply needs and can get contract pricing — delivery is free with no minimum. Skip it for one-off personal purchases or if you expected a software product; compare Amazon Business or Staples first.

Confidence

Medium. Based on 20+ public sources; many review snippets were truncated, so ratings are partial

Ratings

  • Value for money
  • Ease of useNo direct buyer usability evidence
  • Feature depth
  • Support quality
  • Security posture

Pricing

Custom quote

Business account

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Offices with recurring bulk supply orders
  • Schools and public-sector buyers via co-op contracts
  • Teams wanting free delivery, no minimum
  • Procurement teams wanting a dedicated rep

Not for

  • One-off personal buyers — it is a B2B supply vendor
  • Anyone expecting software — this is office supplies, not SaaS
  • Shoppers wanting published prices — account/quote-driven pricing

Gotchas - check before you buy

medium

Best pricing runs through contracts and co-ops; casual buyers may not get deals

medium

BBB complaint activity suggests service issues for some accounts

medium

Two lawsuits on record (2021 class action, 2022 federal) — read terms before large contracts

low

No transparent public price tiers — quotes come via rep or account setup

Pros and cons

Pros

  • Free business delivery with no minimum order
  • Huge catalog: supplies, furniture, coffee, safes, material handling
  • Cooperative purchasing contracts available for public-sector buyers
  • Trusted by university procurement offices with standing contracts
  • Operating since 1898 — long track record

Cons

  • Only 47 Trustpilot reviews — thin buyer feedback
  • BBB complaint file exists for the company
  • 2021 class action lawsuit on record
  • Active 2022 federal lawsuit (Jablonski v. W.B. Mason)
  • Reddit users question legitimacy and pricing

Sources & method

Analyzed 9/30/2026 - 8 sources - No known vulnerabilities found in the sources reviewed.

official x3review x2security x1news x2
  • Company security page unavailable, returned a 502 Bad Gateway error when reviewed

Key stats

  • Value for money: 3/5

    Rating

  • Not disclosed

    Starting price

  • 8

    Sources

  • Analyzed

  • Value for money: 3/5. Contract/co-op pricing exists; some Reddit price grumbles
  • Ease of use. No direct buyer usability evidence
  • Feature depth: 4/5. Huge catalog: supplies, furniture, coffee, safes
  • Support quality: 3/5. Dedicated sales reps; BBB complaints on record
  • Security posture: 2/5. Own security page returned 502 error
  • 1898 Founded Brockton, MA-based distributor
  • 47 Trustpilot reviews very thin sample for a major vendor
  • 349 Indeed employee reviews employer reputation, not buyer experience
  • 59 reviews Yelp (Boston) mixed local delivery feedback

Pricing

Business account

Not disclosed

  • Contract or co-op pricing
  • Free delivery, no minimum order

Security

No known vulnerabilities found in the sources reviewed.

  • Company security page unavailablereturned a 502 Bad Gateway error when reviewed⁸

What users say

Buyer reviews are thin and mixed — a 47-review Trustpilot profile, BBB complaints, and Reddit threads asking whether it's legit, while universities maintain contract accounts.

“Nobody does it better!”
Trustpilot
“Is W.B Mason Legit? Can anyone vouch?”
Reddit, r/MechanicalKeyboards

Companies that use it

  • American University⁷
  • Lehigh University
  • Diocese of Rockville Centre
Full analysis

Based on 20+ public sources; many review snippets were truncated, so ratings are partial

Legit 1898 office-supply distributor for bulk business buying — not software. Great with a contract; skip for one-off orders.

Methodology

Based on 20+ public sources; many review snippets were truncated, so ratings are partial

Sources

  1. review
  2. review
  3. W.B. Mason — Wikipediaen.wikipedia.org
    official
  4. official
  5. news
  6. news
  7. official
  8. security

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