Shopify DTC brands Post-purchase attribution surveys Small ecommerce teams wanting quick insight Agencies managing client stores

Who is Zigpoll not for?

Enterprise research teams needing panels, stats rigor, SSO Non-Shopify stores wanting native checkout integration Tiny stores fine with a free Google Form

shouldiuse.io

Zigpoll Review

Worth it

Should I use Zigpoll?

Find out why customers buy — and why they don't. Post-purchase, exit-intent, and email surveys with 50% average response rates. Free forever, no credit card. - zigpoll.com

Analyzed September 19, 2026 · 1 month ago

Buy if you run a Shopify store and want post-purchase, exit-intent, or attribution surveys with a free way to start. Skip it if you need enterprise research depth or run a non-Shopify stack.

Confidence

Medium. Based on 14 public sources

Ratings

Value for money
Ease of use
Feature depth
Support qualityEmail support documented; little review evidence
Security posture

Pricing

Free plan

ModelNot disclosed

Monthly feesNot disclosed

HardwareNot disclosed

Free tierYes

Paid (Lite and up)From $29/mo

CustomCustom

Best for

Shopify DTC brands
Post-purchase attribution surveys
Small ecommerce teams wanting quick insight
Agencies managing client stores

Not for

Enterprise research teams needing panels, stats rigor, SSO
Non-Shopify stores wanting native checkout integration
Tiny stores fine with a free Google Form

Gotchas - check before you buy

medium

Pricing conflict: official page says paid from $29/mo; a third party lists $10/mo.

medium

Very small vendor: estimated $30.4K ARR in 2023 — assess vendor risk for mission-critical surveys.

low

Support appears email-based per FAQ; no phone or SLA advertised.

low

Free plan limits not detailed in reviewed sources; verify caps and attribution features before upgrading.

Pros

5.0/5 rating across 549 Shopify App Store reviews
Free forever plan, no credit card required
Post-purchase, exit-intent, email surveys; ~50% average response rates
Shopify Flow and Make integrations for automation
Published case studies across fashion, snacks, auto, SaaS brands

Cons

Trustpilot shows just 3.2/5 from only 4 reviews
Built specifically for Shopify; weaker outside that ecosystem
G2 trails at 4.3/5 across 55 reviews

Sources & method

Analyzed September 19, 2026 - 14 sources - No known vulnerabilities found in the sources reviewed.

official x3review x6security x2news x3

Key stats

Value for money: 4/5
Rating
$0
Starting price
14
Sources
September 19, 2026
Analyzed

Value for money: 4/5. Free tier; paid plans from $29/mo
Ease of use: 4/5. 5.0/5 Shopify reviews; described as simple
Feature depth: 4/5. Attribution, email, exit-intent; Flow and Make integrations
Support quality. Email support documented; little review evidence
Security posture: 3/5. Trust center, DPA, PCI pages; no certifications cited

5.0/5 Shopify App Store 549 reviews
4.3/5 G2 rating 55 reviews
$29/mo Starting price Official paid tier floor
Yes Free tier Free forever, no credit card

Pricing

Free plan

Free forever
No credit card required

Paid (Lite and up)

From $29/mo

Paid plans start at $29/mo
Lite includes unlimited capabilities per official page

Custom

Not disclosed

Listed in subscription docs for larger needs

Security

No known vulnerabilities found in the sources reviewed.

What users say

Shopify merchants rate Zigpoll 5.0/5 across 549 reviews, while G2 gives 4.3/5 (55 reviews) and Trustpilot just 3.2/5 from 4 reviews.

“Great survey app - extensive and...”

Shopify App Store review

“We've been using Zigpoll f...”

Shopify App Store review

“Check out Zigpoll the...”

Reddit, r/ecommerce

Alternatives

Compare Zigpoll with each alternative.

Fairing
Shopify post-purchase survey rival with attribution focus
Zigpoll vs Fairing
KnoCommerce
Post-purchase attribution tool named alongside Zigpoll in top lists
Zigpoll vs KnoCommerce
Grapevine Surveys
Shopify-focused survey alternative compared head-to-head with Zigpoll
Zigpoll vs Grapevine Surveys

Alchemer
Deeper enterprise survey platform if you outgrow Shopify-focused tools
Zigpoll vs Alchemer

Companies that use it

Kanga Coolers
Yay's Snacks
Partify
Melvin Hamilton
Blikket

Full analysis

Based on 14 public sources

Shopify-native surveys: 5.0/5 from 549 reviews, free tier, paid from $29/mo. Buy for stores; skip for enterprise research.

Methodology

Based on 14 public sources

Read how a report is made.

Sources

Zigpoll Customer Surveys — Shopify App Storeapps.shopify.com
review
Zigpoll Reviews — G2g2.com
review
Zigpoll — Trustpilottrustpilot.com
review
Customer service/satisfaction surveys — Reddit r/ecommercereddit.com
review
Zigpoll review — DigiSmoothiedigismoothie.com
review
Zigpoll vs SurveyRock — SpotSaaSspotsaas.com
review
Zigpoll pricingzigpoll.com
official
Zigpoll homepagezigpoll.com
official
Zigpoll FAQzigpoll.com
official
Zigpoll revenue estimate — GetLatkagetlatka.com
news
Zigpoll — Crunchbasecrunchbase.com
news
Best Post-Purchase Survey Apps — Fairingfairing.co
news
Zigpoll Trust Centertrust.zigpoll.com
security
Zigpoll product security pagezigpoll.com
security

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Categories

Zigpoll Review

Confidence

Ratings

Pricing

Best for

Not for

Gotchas - check before you buy

Pros

Cons

Sources & method

Key stats

Pricing

Free plan

Paid (Lite and up)

Custom

Security

What users say

Alternatives

Fairing

KnoCommerce

Grapevine Surveys

Alchemer

Companies that use it

Methodology

Sources

Add this review to your site

Rate this review

Comments

Who it's for

Who it's not for

Companies that use it

Gotchas

Pricing notes

Key capabilities

What to use instead

Sources

Categories

Zigpoll Review

Confidence

Ratings

Pricing

Best for

Not for

Gotchas - check before you buy

Pros and cons

Pros

Cons

Sources & method

Key stats

Pricing

Free plan

Paid (Lite and up)

Custom

Security

What users say

Alternatives

Fairing

KnoCommerce

Grapevine Surveys

Alchemer

Companies that use it

Methodology

Sources

Add this review to your site

Rate this review

Comments