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Should I use Zirtual?

Discover Zirtual, a premier virtual assistant company offering personalized support and productivity solutions for various industries. Get started today! - zirtual.com

Depends. Worth it for founders and executives who want one dedicated US-based assistant and will use it every week. Skip it if you need occasional task help, refund flexibility, or a cheaper offshore option.

Confidence

Medium. Based on 13+ public sources (G2, Trustpilot, Glassdoor, Reddit, news). Some snippets were truncated; exact current prices require a consultation.

Ratings

  • Value for money
  • Ease of useNo direct evidence
  • Feature depth
  • Support quality
  • Security postureNo security findings in sources

Pricing

Not disclosed

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Busy founders and executives
  • Execs wanting a US-based assistant
  • Delegating scheduling and email
  • Businesses with steady admin overflow

Not for

  • Occasional-task users — monthly dedicated plans waste money
  • Price-sensitive buyers — cheaper offshore VA services exist
  • Anyone who might need refunds or easy cancellation
  • Teams wanting many hands cheaply — use task-pool services

Gotchas - check before you buy

high

No refunds reported — pay monthly even if the assistant doesn't work out.

medium

Money-back guarantee only covers the first 30 days.

medium

Ownership changed repeatedly since 2015; service stability not guaranteed.

Pros and cons

Pros

  • Dedicated, US-based assistants
  • 30-day money-back guarantee offered
  • G2 users consistently praise the service
  • Positive Trustpilot feedback from busy professionals
  • Covers scheduling, email, social media, legal support

Cons

  • Users report a no-refund policy
  • Modest ~3/5 rating on its G2 seller page
  • Shut down abruptly in 2015, laying off 400 assistants
  • Passed between owners since 2015; continuity risk

Sources & method

Analyzed 9/30/2026 - 13 sources - No known vulnerabilities found in the sources reviewed.

official x2review x6news x5

Key stats

  • Value for money: 2/5

    Rating

  • Not disclosed

    Starting price

  • 13

    Sources

  • Analyzed

  • Value for money: 2/5. No refunds reported; dedicated plans cost a lot
  • Ease of use. No direct evidence
  • Feature depth: 3/5. Scheduling, email, social, legal support
  • Support quality: 4/5. Users consistently praise it on G2
  • Security posture. No security findings in sources
  • 13 G2 reviews on seller profile
  • 170 Glassdoor reviews employee reviews, mixed
  • $2M Funding raised Series A
  • 2011 Founded Columbus, Ohio

Pricing

Not disclosed

Security

No known vulnerabilities found in the sources reviewed.

What users say

Reviews are mixed: dedicated US assistants earn praise, but Reddit users flag a no-refund policy and the 2015 collapse lingers.

“No refunds if you're not”
Reddit, r/Entrepreneur
Full analysis

Based on 13+ public sources (G2, Trustpilot, Glassdoor, Reddit, news). Some snippets were truncated; exact current prices require a consultation.

Dedicated US virtual assistants for busy execs. Pricey monthly plans, reported no-refund policy, shaky company history.

Methodology

Based on 13+ public sources (G2, Trustpilot, Glassdoor, Reddit, news). Some snippets were truncated; exact current prices require a consultation.

Sources

  1. Zirtual: #1 Virtual Assistant Companyzirtual.com
    official
  2. Zirtual Plans & Pricingzirtual.com
    official
  3. Zirtual Virtual Assistant Ratings and Reviews (G2)g2.com
    review
  4. Zirtual Products | Read 13 Reviews on G2g2.com
    review
  5. Read Customer Service Reviews of zirtual.com (Trustpilot)trustpilot.com
    review
  6. Zirtual Reviews on Glassdoorglassdoor.com
    review
  7. If you use a Virtual Assistant, what do they do... (Reddit)reddit.com
    review
  8. Zirtual Reviews and Pricing | 2024 (Hooquest)hooquest.com
    review
  9. Zirtual Shutdown: When Employees Learned via 3am Email (2015)ideaproof.io
    news
  10. Startups.com to Acquire Zirtual, Service to Resumestartups.com
    news
  11. With Latest Acquisition, Zirtual Joins AI Revolution (PennSpring)pennspring.com
    news
  12. Zirtual Is 'Pausing All Operations' (Inc.)inc.com
    news
  13. Zirtual Raises $2 Million in Series Afi.co
    news

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