Adorama
Depends
Confidence: Medium
Fine for routine purchases . deals, used gear, trade-ins . where many loyal customers report smooth orders.
Comparison
Adorama vs B&H Photo Video
Adorama lands on Depends, and B&H Photo Video lands on Worth it.
B&H Photo Video
Worth it
Confidence: Medium
Buy from B&H if you're purchasing photo, video, pro AV, or computing gear and value service, selection, and price matching.
| Compare | Adorama | B&H Photo Video |
|---|---|---|
| Verdict | Depends | Worth it |
| Best for | Deal hunters | Photographers and videographers |
| Who it's not for | Time-critical professional shoots | Bargain hunters expecting Amazon-lowest prices |
| Privacy | Named in a Dec 2023 e-commerce breach; law firm investigation announced Feb 2026; no CVEs apply.⁷ | Reputable retailer with SSL testing and a bug bounty, but Hudson Rock lists 35,830 infostealer credentials tied to the domain. |
| Support quality | Widespread complaints on BBB, Trustpilot, Reddit | Named America's Best Customer Service company, self-reported |
| Public sentiment | Deeply polarized: many loyal repeat buyers, but a persistent stream of support, refund, and shipping complaints. | Long-time gear buyers on Reddit and forums consistently trust B&H, while the main recurring complaint is prices running higher than Amazon.12 |
| Biggest gotcha | On-site ratings may filter out negatives . cross-check Trustpilot and Reddit before trusting stars⁶ | Prices can beat-by-beat lose to Amazon; run the 30-day price match to close the gap.13 |
Pick Adorama when
- Deal hunters
- Used-gear buyers
- Trade-in upgraders
- NYC photographers needing rentals
When Adorama is not a fit
- Time-critical professional shoots
- Anyone intolerant of support runaround
- Buyers trusting on-site star ratings alone
- Shoppers spooked by breach history
Pick B&H Photo Video when
- Photographers and videographers
- Pro AV and streaming buyers
- Used and refurbished gear hunters
- Students and businesses needing discounts or financing
When B&H Photo Video is not a fit
- Bargain hunters expecting Amazon-lowest prices
- Shoppers who must try gear in person outside New York City
- General household electronics shoppers
- Anyone who won't read price match terms before buying
Sources
- Adorama Reviews . How We Rateadorama.comofficial
- Trustpilot . Adorama reviewstrustpilot.comreview
- BBB . Adorama complaintsbbb.orgreview
- ConsumerAffairs . Adorama complaintsconsumeraffairs.comreview
- Reddit PSA: Do not buy from Adoramareddit.comreview
review
- FM Forums: Major e-commerce hack incl. Adoramafredmiranda.comsecurity
- Migliaccio & Rathod: Investigation into Adoramaclasslawdc.comnews
- Digital Camera World: Adorama trade-in bonusesdigitalcameraworld.comnews
- PetaPixel: Best places to buy used cameraspetapixel.comnews
- B&H Photo-Video Reviews . Trustpilottrustpilot.comreview
- B&H Photo Reviews . ConsumerAffairsconsumeraffairs.comreview
- Price Match Guarantee . B&H Help Centerbhphotovideo.comofficial
- B&H Named America's Best Customer Service Companybhphotovideo.comnews