Appcues
Depends
Confidence: Medium
Buy if you run a SaaS product and need no-code onboarding, adoption, and retention messaging tied to in-product behavior.
New check
Comparison
Appcues vs Userpilot
Appcues and Userpilot both land on Depends.
Userpilot
Depends
Confidence: Medium
Buy if you're a small-to-mid SaaS team wanting no-code onboarding, surveys, and analytics without Pendo's enterprise price.
| Compare | Appcues | Userpilot |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | SaaS product teams | Small SaaS teams (typical buyer: 1-10 people) |
| Who it's not for | Small teams that just need simple in-app announcements | Early-stage teams needing one simple tooltip tour |
| Privacy | No known public vulnerabilities found in the sources reviewed.³ | SOC 2 Type II certified with a public trust center. |
| Support quality | No support evidence in reviewed sources | Capterra reviewers call customer service excellent |
| Public sentiment | Independent review snippets are sparse here; available coverage frames Appcues as a SaaS onboarding and adoption tool.⁴ | Reviewers praise support and value but commonly flag a steep learning curve, limited customization, and pricing that climbs with usage.13 |
| Biggest gotcha | Guess: Pricing has historically scaled with monthly active users, so costs can jump as your product grows.⁴ | Pricing is based on monthly tracked users . costs jump as you grow10 |
Pick Appcues when
- SaaS product teams
- User onboarding flows
- Adoption and retention campaigns
- Product-led growth teams
When Appcues is not a fit
- Small teams that just need simple in-app announcements
- B2C ecommerce brands . B2C platforms like Braze fit better
- Buyers who need published pricing before talking to sales
- Non-SaaS businesses whose users don't live inside an app
Pick Userpilot when
- Small SaaS teams (typical buyer: 1-10 people)
- Product-led onboarding and adoption
- Teams switching from Pendo on budget
- No-code flow and survey builders
When Userpilot is not a fit
- Early-stage teams needing one simple tooltip tour
- Enterprises wanting deep analytics . Pendo/Amplitude fit better
- Guess: Non-SaaS products with no user-onboarding stage
- Teams unwilling to manage events, domains, and tracking setup
Sources
official
- Product security pageappcues.comsecurity
review
- Appcues reviews | Atlassoftatlas.ioreview
- Should I Use Appcuesshouldiuse.ioreview
news
review
- Userpilot vs Amplitude comparison (pricing)userpilot.comofficial
review
- Userpilot Pricing Overview . UserGuidinguserguiding.comreview
- Userpilot Pricing . G2g2.comreview
- Userpilot Reviews . Capterracapterra.comreview
- Companies Using Userpilot in 2026 . TechnologyCheckertechnologychecker.ioreview
- Userpilot Alternatives Worth Switching To . Product Fruitsproductfruits.comreview
- Userpilot Review . Copy.aicopy.aireview