Comparison

Canny vs Frill

Canny lands on Depends, and Frill lands on Worth it.

Canny

Depends

Confidence: Medium

Buy it if you're a SaaS product team that wants polished feedback boards and will pay per tracked user.

Worth it

Confidence: Low

Buy for small SaaS, product studio, or e-commerce teams wanting a $25/month all-in-one feedback board, public roadmap, and announcements.

Canny versus Frill
Compare	Canny	Frill
Verdict	Depends	Worth it
Best for	SaaS product teams collecting feature requests	Small SaaS product teams
Who it's not for	Big user bases . tracked-user pricing gets expensive fast	Enterprises needing SOC 2 or security documentation
Privacy	SOC 2 Type 2 per company blog; no known public vulnerabilities found in the sources reviewed.^⁹	No known public vulnerabilities found in the sources reviewed; no public security page found at¹⁶
Support quality	No reliable evidence in sources	No support evidence found
Public sentiment	Reviewers praise ease of use and feedback workflows, but a loud minority complains about rising tracked-user pricing.^¹	Independent user reviews are scarce; the only third-party signal is a ranking noting affordability and easy setup.
Biggest gotcha	Tracked-user pricing: cost scales with your customer count, which balloons as you grow^⁵	Only the $25/month entry price is public; higher-tier limits and add-on costs unverified . check before scaling.¹⁵

Big user bases . tracked-user pricing gets expensive fast
Anyone sensitive to recurring price hikes
Teams needing self-hosted or open-source control
Guess: enterprises wanting deep product-planning suites (Productboard-class tools)