Capterra
Depends
Confidence: Medium
Buyers: use it free as a starting point, but cross-check reviews on G2 or Trustpilot before deciding.
Comparison
Capterra vs G2
Capterra lands on Depends, and G2 lands on Worth it.
G2
Worth it
Confidence: Medium
Buy if you are researching software . it is free for buyers and claims the largest B2B review database.
| Compare | Capterra | G2 |
|---|---|---|
| Verdict | Depends | Worth it |
| Best for | Buyers comparing software categories | Software buyers comparing vendors |
| Who it's not for | Anyone wanting unincentivized reviews | Buyers wanting hands-on evaluation . reviews are not demos |
| Privacy | No known public vulnerabilities found in the sources reviewed. | No known public vulnerabilities found in the sources reviewed. |
| Support quality | No direct evidence in sources | No support evidence in sources |
| Public sentiment | Users value it as a free research tool but openly question review integrity and vendor lead quality.³ | The only direct user evidence is a vendor praising automated review collection; buyer-side testimonials are absent from sources.15 |
| Biggest gotcha | Reported $100 gift-card incentives for reviews may inflate ratings; verify elsewhere⁴ | Vendor profiles, badging, and review collection are paid products; expect sales contact, not self-serve pricing15 |
Pick Capterra when
- Buyers comparing software categories
- SMBs researching tools
- Vendors wanting free listing exposure
When Capterra is not a fit
- Anyone wanting unincentivized reviews
- Vendors expecting reliable lead flow
- Enterprise buyers needing verified reviews . prefer G2
- Teams treating it as a final decision source
Pick G2 when
- Software buyers comparing vendors
- Vendors collecting verified customer reviews
- Marketing teams benchmarking competitors
When G2 is not a fit
- Buyers wanting hands-on evaluation . reviews are not demos
- Security teams expecting vulnerability or compliance data here
- Tiny vendors with no customer base to review them
- Guess: niche-tool shoppers, where review counts run thin
Sources
- Capterra - Wikipediaen.wikipedia.orgofficial
- Capterra homepagecapterra.comofficial
- Capterra Trustpilot reviewstrustpilot.comreview
- Reddit: $100 gift card for reviewsreddit.comreview
- Reddit: review trust concernsreddit.comreview
- G2 acquires Capterra, Software Advice, GetAppcompany.g2.comnews
- Capterra pricing for vendorsblastra.ioofficial
- Does Capterra generate real leads?retaintrust.comreview
- Capterra market share6sense.comofficial
- G2 vs Capterra for software categoriesbillionverify.comreview
- About | G2 Companycompany.g2.comofficial
- G2 (company) - Wikipediaen.wikipedia.orgnews
official
news
- G2 - LinkedInlinkedin.comofficial