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Cityworks vs Ziptility

Cityworks lands on Depends, and Ziptility lands on Worth it.

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Cityworks versus Ziptility
CompareCityworksZiptility
VerdictDependsWorth it
Best forCities, counties, utilities on Esri ArcGISSmall water & wastewater utilities
Who it's not forSmall teams needing a simple work-order listLarge utilities with GIS departments, enterprise GIS does this deeper
PrivacyCritical: CVE-2025-0994 RCE was actively exploited by China-linked actor UAT-6382 against US municipalities; CISA and EPA issued advisories.⁵No known public vulnerabilities found in the sources reviewed.13
Support qualityNo support evidence in reviewed sources.No support evidence available
Public sentimentReddit GIS admins treat Cityworks as the serious GIS-native choice for public asset fleets and FeaturedCustomers shows 4.8/5 across 244 reviews, but users flag heavy administration and the AMS sunsetting into Trimble Unity.¹No independent user reviews of Ziptility appeared in the sources reviewed.14
Biggest gotchaCVE-2025-0994 critical RCE was actively exploited by China-linked hackers against US municipalities; patch discipline mandatory.⁶No public pricing in reviewed sources. Expect a sales call before knowing cost.12

Pick Cityworks when

  • Cities, counties, utilities on Esri ArcGIS
  • Public works asset and work-order fleets
  • Permitting and licensing workflows
  • Orgs with dedicated GIS/admin staff

When Cityworks is not a fit

  • Small teams needing a simple work-order list
  • Small water utilities without GIS staff
  • Orgs with no Esri ArcGIS investment
  • Buyers lacking dedicated admin and IT security capacity

Pick Ziptility when

  • Small water & wastewater utilities
  • Crews running work orders from trucks
  • Utilities replacing paper records and clipboards
  • Teams priced out of enterprise GIS

When Ziptility is not a fit

  • Large utilities with GIS departments, enterprise GIS does this deeper
  • Non-water industries: IT, facilities, general asset tracking
  • Procurement teams requiring published pricing before a demo
  • Guess: utilities wanting billing and customer payments bundled in

Sources

  1. Cityworks AMS Reviews . G2g2.com
    review
  2. 244 Cityworks Customer Reviews & References . FeaturedCustomersfeaturedcustomers.com
    review
  3. Cityworks AMS rapid sunsetting > Trimble Unity Maintain . Reddit r/gisreddit.com
    review
  4. Asset Management solutions . Reddit r/gisreddit.com
    review
  5. CISA ICS Advisory ICSA-25-037-04 . Trimble Cityworkscisa.gov
    security
  6. UAT-6382 exploits Cityworks zero-day . Cisco Talosblog.talosintelligence.com
    security
  7. EPA Cybersecurity Alert . Cityworks incidentsepa.gov
    security
  8. Trimble to Acquire Cityworks . press releasenews.trimble.com
    news
  9. Cityworks on Esri Canada . product overviewesri.ca
    official
  10. Cityworks Alternative for Small Water Utilities . Ziptilityziptility.com
    official
  11. City of Rancho Palos Verdes . Cityworks agreementdocuments.rpvca.gov
    official
  12. Ziptility homepageziptility.com
    official
  13. Ziptility product security pageziptility.com
    security
  14. Compare Ampstun vs. Ziptilityslashdot.org
    review
  15. Compare EDAMS Assets Management vs. Ziptilityslashdot.org
    review
  16. BAMI-I partnered with Ziptility and BFU on small-utility asset management planbami-i.com
    news