Confused.com
Worth it
Confidence: Medium
UK consumers shopping car insurance should use it . it aggregates insurer quotes for free.
New check
Comparison
Confused.com vs Compare the Market
Confused.com lands on Worth it, and Compare the Market lands on Depends.
Compare the Market
Depends
Confidence: Medium
Worth using as a free starting point for UK or Australian insurance shopping, backed by 146,448 Trustpilot reviews.
| Compare | Confused.com | Compare the Market |
|---|---|---|
| Verdict | Worth it | Depends |
| Best for | UK drivers renewing car insurance | UK drivers renewing car insurance |
| Who it's not for | Anyone buying software . it is a broker, not a tool | Businesses shopping for B2B software . consumer-only |
| Privacy | No known public vulnerabilities found in the sources reviewed.⁹ | No recent breaches found in sources; one 2013 login-flaw report and no public security page. |
| Support quality | Formal complaints guide plus Resolver escalation listings | No support evidence in sources |
| Public sentiment | Trustpilot and.uk pages exist for's insurance service, but no verbatim review text was retrievable from captured sources.¹ | Users generally find comparisons quick and smooth, but some report quotes not matching final policy terms.13 |
| Biggest gotcha | Broker funnel: add-ons and excesses can swing the 'cheapest' quote (guess)⁴ | The £17.9m CMA fine (2020) was for parity clauses with insurers . choice claims were misleading16 |
Pick Confused.com when
- UK drivers renewing car insurance
- Price-conscious insurance shoppers
- Consumers benchmarking against UK average prices
When Confused.com is not a fit
- Anyone buying software . it is a broker, not a tool
- Non-UK shoppers; quotes are UK-market only (guess)
- Buyers who already have a renewal price they trust
Pick Compare the Market when
- UK drivers renewing car insurance
- First-time home insurance buyers
- Bargain hunters wanting meerkat rewards
- Quick multi-insurer price checks
When Compare the Market is not a fit
- Businesses shopping for B2B software . consumer-only
- Shoppers wanting every insurer included . direct-only brands are missing
- Anyone outside the UK or Australia . no other markets covered
Sources
- Confused.com Reviews . Trustpilotuk.trustpilot.comreview
- Confused.com Car Insurance Reviews . Reviews.co.ukreviews.co.ukreview
- Resolve your Confused.com Complaints . Resolverresolver.co.ukreview
- Cheap Car Insurance Quotes . Confused.comconfused.comofficial
official
- Confused.com: Cheap Insurance . App Storeapps.apple.comofficial
- How we handle your complaints . Confused.comconfused.comofficial
- Product security pageconfused.comofficial
- Confused.com Partners with HUMAN Securitytechintelpro.comsecurity
- Confused.com Partners HUMAN Security . Signal Newssignalnewsrichmond.comsecurity
- Confused.com . Crunchbase Company Profilecrunchbase.comnews
news
- Compare the Market Reviews . Trustpilottrustpilot.comreview
review
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