Connection
Depends
Confidence: Low
This is a legacy IT reseller, not software . reasonable for volume hardware procurement with an account team, but nothing for teams wanting a product with published pricing.
New check
Comparison
Connection vs SHI International
Connection and SHI International both land on Depends.
SHI International
Depends
Confidence: Medium
Buy if you're a large organization, school, or government buying hardware, licensing, or IT services at scale . breadth and pricing earn SHI a 4.7/5 on G2.
| Compare | Connection | SHI International |
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Volume IT hardware procurement | Enterprise hardware and licensing procurement |
| Who it's not for | Anyone shopping for software . this is hardware resale and services | Anyone buying one laptop . go retail |
| Privacy | No known public vulnerabilities found in the sources reviewed.² | 2022 coordinated malware attack disrupted SHI for about a week; class action followed.14 |
| Support quality | No usable evidence. | Mixed; return pushback documented by admins |
| Public sentiment | Feedback is thin: MSPs on Reddit say pricing has become an issue, and Trustpilot hosts reviews but snippets are truncated.⁴ | G2 buyers praise pricing and breadth, while Reddit IT admins report return friction and uneven experiences.⁸ |
| Biggest gotcha | Pricing is quote-only via account team; expect variability and negotiate hard⁴ | 2022 malware attack paused operations roughly a week; class action filed afterward14 |
Pick Connection when
- Volume IT hardware procurement
- Orgs wanting account-managed purchasing
- Buyers navigating memory/storage shortages
When Connection is not a fit
- Anyone shopping for software . this is hardware resale and services
- Small teams buying a few laptops
- Price shoppers wanting published, comparable rates
Pick SHI International when
- Enterprise hardware and licensing procurement
- Schools and government buyers
- Multi-vendor IT consolidation
- Teams wanting hands-on vendor management
When SHI International is not a fit
- Anyone buying one laptop . go retail
- Small teams wanting transparent self-serve pricing
- Buyers needing fast, hassle-free returns
- MSPs seeking deep resale margins
Sources
- Connection homepage . supply alert and account teamconnection.comofficial
- Product security pageconnection.comsecurity
- Trustpilot reviews of connection.comtrustpilot.comreview
- PC Connection pricing thread . r/mspreddit.comreview
- Glassdoor employee review of Connectionglassdoor.comreview
- Connection uses Fisent BizAI case studyfisent.comnews
- PC Connection case study . Greenplacesgreenplaces.comnews
review
review
- Anyone have any issues with SHI.com?reddit.comreview
- SHI, CDW - are they good for resellers?reddit.comreview
- SHI International Corp - Wikipediaen.wikipedia.orgnews
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security
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