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AI CRM and Workflow Platform | Creatio versus Salesforce
Compare	AI CRM and Workflow Platform \| Creatio	Salesforce
Verdict	Depends	Depends
Best for	Midsize and enterprise orgs	Enterprise sales orgs
Who it's not for	Small teams needing a simple contact list	Small teams that need a simple contact list
Privacy	No known public vulnerabilities found in the sources reviewed.¹⁴	Mature security program, but a steady stream of CVEs and notable third-party/social-engineering incidents.
Support quality	No evidence in reviewed sources	Negative Trustpilot pattern; onboarding complaints
Public sentiment	Public review snippets consistently describe Creatio as an AI CRM for midsize and enterprise buyers, but no detailed user praise or complaints surfaced in the sources reviewed.^¹	Reviews are polarized: enterprises praise the depth and reporting, while smaller users slam cost, clunky UI, and support.
Biggest gotcha	No free tier surfaced in any pricing source; entry starts at $40/user/month.^³	Per-user pricing plus AI and storage add-ons inflate total cost well beyond list price

Pick AI CRM and Workflow Platform | Creatio when

Midsize and enterprise orgs
Banks and financial services
Process-heavy sales and service teams
Buyers consolidating CRM and workflow tools

When AI CRM and Workflow Platform | Creatio is not a fit

Small teams needing a simple contact list
Startups without admin or implementation resources
Buyers wanting lightweight plug-and-play CRM
Budget buyers avoiding per-user seat pricing

Pick Salesforce when

Enterprise sales orgs
Multi-team service operations
Complex, heavily customized pipelines
Companies with dedicated admins

When Salesforce is not a fit

Small teams that need a simple contact list
Startups without a dedicated Salesforce admin
Budget-constrained buyers . hidden costs compound
Solo founders . a spreadsheet does the same job

Sources

Creatio Reviews 2026: Details, Pricing, & Featuresg2.com
review
Creatio CRM Software Pricing, Alternatives & More 2026capterra.com
review
Creatio CRM Overview (2026) - Features, Pros, Conssalesforge.ai
review
What Is Creatio? CRM & No-Code AI Platform Explainedbanzait.com
review
Best CRM with AI in 2026: 11 Top AI-Driven CRM Platformssalesmate.io
review
Creatio Pricing Tiers & Costscroclub.com
review
Working at Creatioglassdoor.com
review
What is Creatio? AI CRM and Workflow Platform in 2026creatio.com
official
Banking CRM & Workflow Automation with AI and No-Codecreatio.com
official
Benefit Case Study Finds Creatio Agentic Platform Helps Financial Servicescreatio.com
official
Creatio vs HubSpot: Which Platform to Choose in 2026creatio.com
official
Creatio vs Salesforce: Platform Comparison for 2026creatio.com
official
Creatio bakes AI agents, governance into its CRMnojitter.com
news
Security pagecreatio.com
security
Salesforce Review: Features, Pros And Cons - Forbes Advisorforbes.com
review
Salesforce Products | Read 97201 Reviews on G2g2.com
review