DelightChat
Worth it
Confidence: Medium
Buy if you run a Shopify store and support customers on WhatsApp, Instagram, or Facebook . a capable shared inbox with AI replies from $29/mo.
Comparison
DelightChat vs Gorgias
DelightChat lands on Worth it, and Gorgias lands on Depends.
Gorgias
Depends
Confidence: Medium
Buy if you run a Shopify-heavy store with real ticket volume and want support tied to revenue.
| Compare | DelightChat | Gorgias |
|---|---|---|
| Verdict | Worth it | Depends |
| Best for | Shopify DTC brands | Shopify-first ecommerce brands |
| Who it's not for | Non-Shopify stores . it's built around Shopify | Non-ecommerce teams . every feature assumes store data |
| Privacy | No known public vulnerabilities found in the sources reviewed.³ | No known public vulnerabilities found in the sources reviewed.11 |
| Support quality | Users report prompt, personal responses | No evidence on Gorgias's own support |
| Public sentiment | Users praise its Shopify integration, omnichannel coverage, and responsive support, though independent review volume is thin.⁶ | Reviews are generally positive on the ecommerce focus and AI positioning, with real deflection effectiveness the open question.15 |
| Biggest gotcha | If you only need WhatsApp, you still pay for the full omnichannel bundle⁵ | Pricing is quote-based; get total cost at your exact ticket volume in writing |
Pick DelightChat when
- Shopify DTC brands
- WhatsApp-first sellers
- Small teams wanting one shared inbox
- Brands supporting IG/FB DMs
When DelightChat is not a fit
- Non-Shopify stores . it's built around Shopify
- WhatsApp-only users who'd pay for unused channels
- Enterprises needing SLAs, SSO, or advanced routing
- Large support teams . reviewers say you'll outgrow it
Pick Gorgias when
- Shopify-first ecommerce brands
- Support teams drowning in order tickets
- Teams wanting 24/7 AI deflection of FAQs
- Brands tying support to sales
When Gorgias is not a fit
- Non-ecommerce teams . every feature assumes store data
- Very low-volume shops . quote-based pricing won't pencil out
- Buyers needing transparent published pricing
- Anyone wanting a full CRM, not a helpdesk
Sources
- DelightChat homepagedelightchat.ioofficial
- DelightChat Pricingdelightchat.ioofficial
- DelightChat Security page (not found)delightchat.iosecurity
review
review
- DC: WhatsApp Marketing + API . Shopify App Store listingapps.shopify.comreview
- DelightChat Reviews . SourceForgesourceforge.netreview
news
- Gorgias homepagegorgias.comofficial
- Gorgias AI Agent pagegorgias.comofficial
- Gorgias product security pagegorgias.comsecurity
review
- Gorgias Software Pricing - Capterracapterra.comreview
- Gorgias review 2026 - Botapolisbotapolis.comreview
- Gorgias Review (Honest Take) - AI CMOai-cmo.netreview
- What Is Gorgias? - GetMachagetmacha.comreview
