Comparison

DelightChat vs Wati.io

DelightChat lands on Worth it, and Wati.io lands on Depends.

DelightChat

Worth it

Confidence: Medium

Buy if you run a Shopify store and support customers on WhatsApp, Instagram, or Facebook . a capable shared inbox with AI replies from $29/mo.

Depends

Confidence: Medium

Buy if WhatsApp is your primary sales or support channel and you are an SMB or mid-market B2C brand . G2 users rate it 4.6/5.

DelightChat versus Wati.io
Compare	DelightChat	Wati.io
Verdict	Worth it	Depends
Best for	Shopify DTC brands	E-commerce brands selling on WhatsApp
Who it's not for	Non-Shopify stores . it's built around Shopify	Low-volume senders . per-message fees beat the subscription
Privacy	No known public vulnerabilities found in the sources reviewed.^³	No known public vulnerabilities found in the sources reviewed.
Support quality	Users report prompt, personal responses	Trustpilot 3.1/5; users cite severe issues
Public sentiment	Users praise its Shopify integration, omnichannel coverage, and responsive support, though independent review volume is thin.^⁶	G2 reviewers praise easy setup and WhatsApp automation, while Trustpilot reviewers report support problems and pricing opacity.¹²
Biggest gotcha	If you only need WhatsApp, you still pay for the full omnichannel bundle^⁵	WhatsApp message costs vary by recipient country, added on top of your subscription¹⁰