DelightChat
Worth it
Confidence: Medium
Buy if you run a Shopify store and support customers on WhatsApp, Instagram, or Facebook . a capable shared inbox with AI replies from $29/mo.
Comparison
DelightChat lands on Worth it, and Wati.io lands on Depends.
Buy if you run a Shopify store and support customers on WhatsApp, Instagram, or Facebook . a capable shared inbox with AI replies from $29/mo.
Buy if WhatsApp is your primary sales or support channel and you are an SMB or mid-market B2C brand . G2 users rate it 4.6/5.
| Compare | DelightChat | Wati.io |
|---|---|---|
| Verdict | Worth it | Depends |
| Best for | Shopify DTC brands | E-commerce brands selling on WhatsApp |
| Who it's not for | Non-Shopify stores . it's built around Shopify | Low-volume senders . per-message fees beat the subscription |
| Privacy | No known public vulnerabilities found in the sources reviewed.³ | No known public vulnerabilities found in the sources reviewed. |
| Support quality | Users report prompt, personal responses | Trustpilot 3.1/5; users cite severe issues |
| Public sentiment | Users praise its Shopify integration, omnichannel coverage, and responsive support, though independent review volume is thin.⁶ | G2 reviewers praise easy setup and WhatsApp automation, while Trustpilot reviewers report support problems and pricing opacity.12 |
| Biggest gotcha | If you only need WhatsApp, you still pay for the full omnichannel bundle⁵ | WhatsApp message costs vary by recipient country, added on top of your subscription10 |