DelightChat
Worth it
Confidence: Medium
Buy if you run a Shopify store and support customers on WhatsApp, Instagram, or Facebook . a capable shared inbox with AI replies from $29/mo.
Comparison
DelightChat vs WhatsApp Marketing & Commerce for Shopify | Zoko
DelightChat and WhatsApp Marketing & Commerce for Shopify | Zoko both land on Worth it.
WhatsApp Marketing & Commerce for Shopify | Zoko
Worth it
Confidence: Medium
A solid buy for Shopify D2C brands treating WhatsApp as a core sales and support channel . 4.9/5 across ~395 Shopify reviews and YC-backed.
| Compare | DelightChat | WhatsApp Marketing & Commerce for Shopify | Zoko |
|---|---|---|
| Verdict | Worth it | Worth it |
| Best for | Shopify DTC brands | Shopify D2C brands |
| Who it's not for | Non-Shopify stores . it's built around Shopify | Non-Shopify stores . the product is built around Shopify |
| Privacy | No known public vulnerabilities found in the sources reviewed.³ | No known public vulnerabilities found in the sources reviewed.15 |
| Support quality | Users report prompt, personal responses | No support-quality evidence in sources |
| Public sentiment | Users praise its Shopify integration, omnichannel coverage, and responsive support, though independent review volume is thin.⁶ | Reviewers on Shopify and G2 consistently praise easy setup, reliable automation, and abandoned-cart recovery for their Shopify stores.10 |
| Biggest gotcha | If you only need WhatsApp, you still pay for the full omnichannel bundle⁵ | USD billing and English-only interface . EU/DACH merchants report friction12 |
Pick DelightChat when
- Shopify DTC brands
- WhatsApp-first sellers
- Small teams wanting one shared inbox
- Brands supporting IG/FB DMs
When DelightChat is not a fit
- Non-Shopify stores . it's built around Shopify
- WhatsApp-only users who'd pay for unused channels
- Enterprises needing SLAs, SSO, or advanced routing
- Large support teams . reviewers say you'll outgrow it
Pick WhatsApp Marketing & Commerce for Shopify | Zoko when
- Shopify D2C brands
- WhatsApp-first markets
- Cart-recovery-driven marketers
- Teams selling inside chat
When WhatsApp Marketing & Commerce for Shopify | Zoko is not a fit
- Non-Shopify stores . the product is built around Shopify
- EU/DACH brands needing EUR billing or German/local-language support
- Budget sellers wanting a free or near-free broadcast tool
- Brands whose customers barely use WhatsApp
Sources
- DelightChat homepagedelightchat.ioofficial
- DelightChat Pricingdelightchat.ioofficial
- DelightChat Security page (not found)delightchat.iosecurity
review
review
- DC: WhatsApp Marketing + API . Shopify App Store listingapps.shopify.comreview
- DelightChat Reviews . SourceForgesourceforge.netreview
news
- Zoko official sitezoko.ioofficial
- Zoko Shopify App Store reviewsapps.shopify.comreview
- Zoko reviews on G2g2.comreview
news
news
- Zoko Y Combinator profileycombinator.comofficial
- Zoko security page checkzoko.iosecurity
- Top Shopify WhatsApp marketing apps roundup (OrangeMantra)orangemantra.comnews
