DeskDay
Depends
Confidence: Medium
Buy if you run a small MSP (roughly 1-10 techs) that wants chat/Teams-first ticketing at $59 per tech.
New check
Comparison
DeskDay vs GetApp
DeskDay and GetApp both land on Depends.
GetApp
Depends
Confidence: Low
It's a free software-directory, not a product you run . fine as a starting point for shortlists.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Small MSPs (1-10 techs) | SMBs shortlisting software by category |
| Who it's not for | Large MSPs needing deep billing/procurement PSA | Anyone expecting actual software . it's a directory |
| Privacy | No known public vulnerabilities found in the sources reviewed. | No known public vulnerabilities found in the sources reviewed. |
| Support quality | No evidence in reviewed sources. | No evidence found. |
| Public sentiment | Reddit users call it a strong fit for small MSPs but note the product is still maturing, and formal review counts are tiny.⁴ | Direct user feedback on GetApp itself is sparse; G2 reviewers describe it as a decent software-discovery platform.16 |
| Biggest gotcha | Public review footprint is tiny (3 G2, 1 Trustpilot review) . weak reliability signal.⁸ | Guess: vendors pay for leads, so sponsored placements can outrank better-fitting tools. |
Pick DeskDay when
- Small MSPs (1-10 techs)
- Chat-first support teams
- Microsoft Teams-centric IT helpdesks
- Teams outgrowing spreadsheets
When DeskDay is not a fit
- Large MSPs needing deep billing/procurement PSA
- Buyers who need a proven track record
- Non-IT helpdesks (MSP-specific design)
- Teams needing large integration ecosystems
Pick GetApp when
- SMBs shortlisting software by category
- Quick feature/price comparisons
- Free first-pass research
When GetApp is not a fit
- Anyone expecting actual software . it's a directory
- Enterprises needing procurement-grade vendor vetting
- Buyers wanting rankings free of vendor influence
- Anyone who already knows which tool they need
Sources
review
- DeskDay Pricing and Plansdeskday.comofficial
- Deskday PSA : r/mspreddit.comreview
review
- Anyone use DeskDay? : r/mspreddit.comreview
- Read Customer Service Reviews of deskday.ai - Trustpilottrustpilot.comreview
news
- DeskDay Revenue 2023: $3M Est. ARR - GetLatkagetlatka.comnews
- DeskDay Integration - N-ablen-able.comofficial
- Microsoft 365 App Certification - IT-Connect by DeskDaylearn.microsoft.comofficial
- DeskDay Reviews Aug 2026 - SoftwareWorldsoftwareworld.coreview
- AI Service Desk for MSPsdeskday.comofficial
- DeskDay - App Storeapps.apple.comofficial
official