4.7/5
G2 rating
Only 3 reviews
Report
Should I Use DeskDay?
Intelligent PSA software for MSPs and IT teams to manage tickets, automate workflows, improve response times, and deliver faster support from one modern helpdesk platform.
Depends
DependsBuy if you run a small MSP (roughly 1-10 techs) that wants chat/Teams-first ticketing at $59 per tech.
Chat-first PSA that fits small MSPs; tiny review base and early-stage maturity make bigger shops think twice.
Confidence: Medium
$59/tech/mo
Starting price
Per-tech seat pricing
3.7/5
Trustpilot
1 review
$3M
Est. revenue
June 2023, GetLatka estimate
Value for money
3
Mid-market PSA pricing; small MSPs call it fair.
Ease of use
4
Marketed for ease; Reddit small MSPs adopt easily.
Feature depth
3
Early-stage; users question API and maturity.
Security posture
3
Microsoft Teams app certified; no public security page found.
Pros
Cons
Gotchas
- highPublic review footprint is tiny (3 G2, 1 Trustpilot review) — weak reliability signal.⁸
- mediumSources conflict on price: official $59/tech/mo, SoftwareWorld lists $79/user. Confirm before signing.12
- mediumPSA migrations are sticky. A migrating Autotask user had to ask whether an open API even exists — verify export/API first.⁶
- mediumEarly-stage vendor (~$3M ARR in 2023); vet roadmap and support commitments before committing.⁹
Best for
- Small MSPs (1-10 techs)
- Chat-first support teams
- Microsoft Teams-centric IT helpdesks
- Teams outgrowing spreadsheets
Not for
- Large MSPs needing deep billing/procurement PSA
- Buyers who need a proven track record
- Non-IT helpdesks (MSP-specific design)
- Teams needing large integration ecosystems
Companies that use it
- Secucen
Pricing
Per tech seat
$59/tech/month (official; other sources list $79)
- Multi-channel ticketing: chat, email, Teams
- Workflow automation and roles/permissions
- Response and resolution SLAs
Security
No known public vulnerabilities found in the sources reviewed.
What users say
Reddit users call it a strong fit for small MSPs but note the product is still maturing, and formal review counts are tiny.
“DeskDay is currently a great fit for small MSPs”
“I tried them early on but it was too early.”
“Does DeskDay provide an open API for additional”
Alternatives
Compare DeskDay with each alternative.
HaloPSA
Deeper mid-market MSP PSA; the incumbent DeskDay targets.
DeskDay vs HaloPSAAutotask (Datto)
Enterprise-grade PSA for larger MSPs needing full depth.
Kaseya BMS
Full PSA suite with mature billing and reporting.
DeskDay vs Kaseya BMSZendesk Suite
Simpler general helpdesk if you skip MSP billing needs.
DeskDay vs Zendesk SuiteFull analysis
Based on 20+ public sources; formal review counts are very small (3 G2, 1 Trustpilot), so ratings carry low statistical weight.
Sources
review
- DeskDay Pricing and Plansdeskday.comofficial
- Deskday PSA : r/mspreddit.comreview
review
- Anyone use DeskDay? : r/mspreddit.comreview
- Read Customer Service Reviews of deskday.ai - Trustpilottrustpilot.comreview
news
- DeskDay Revenue 2023: $3M Est. ARR - GetLatkagetlatka.comnews
- DeskDay Integration - N-ablen-able.comofficial
- Microsoft 365 App Certification - IT-Connect by DeskDaylearn.microsoft.comofficial
- DeskDay Reviews Aug 2026 - SoftwareWorldsoftwareworld.coreview
- AI Service Desk for MSPsdeskday.comofficial
- DeskDay - App Storeapps.apple.comofficial
Rate this review
Anonymous. You can change your vote.
Loading votes…
Ask a follow-up
Ask if a use case fits. Answers stay inside this report and its sources.
Comments
One queue. No replies. Give a display name first. Limit: 7 comments per day.
No comments yet.