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DeskDay Review

Depends

Should I use DeskDay?

Intelligent PSA software for MSPs and IT teams to manage tickets, automate workflows, improve response times, and deliver faster support from one modern helpdesk platform. - deskday.com

· 1 month ago

Buy if you run a small MSP (roughly 1-10 techs) that wants chat/Teams-first ticketing at $59 per tech. Larger MSPs needing mature billing, reporting, and a proven track record should shortlist HaloPSA or Autotask instead.

Confidence

Medium. Based on 20+ public sources; formal review counts are very small (3 G2, 1 Trustpilot), so ratings carry low statistical weight.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support qualityNo evidence in reviewed sources.
  • Security posture

Pricing

Per tech seat

$59/tech/month (official; other sources list $79)

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Small MSPs (1-10 techs)
  • Chat-first support teams
  • Microsoft Teams-centric IT helpdesks
  • Teams outgrowing spreadsheets

Not for

  • Large MSPs needing deep billing/procurement PSA
  • Buyers who need a proven track record
  • Non-IT helpdesks (MSP-specific design)
  • Teams needing large integration ecosystems

Gotchas - check before you buy

high

Public review footprint is tiny (3 G2, 1 Trustpilot review) — weak reliability signal.

medium

Sources conflict on price: official $59/tech/mo, SoftwareWorld lists $79/user. Confirm before signing.

medium

PSA migrations are sticky. A migrating Autotask user had to ask whether an open API even exists — verify export/API first.

medium

Early-stage vendor (~$3M ARR in 2023); vet roadmap and support commitments before committing.

Pros and cons

Pros

  • Converts chat, email, and Teams messages into tickets
  • Supports response and resolution SLAs
  • Integrates with N-able N-central for automated ticketing
  • Mobile service desk app for techs on the go
  • Small-MSP Reddit community recommends it for small teams

Cons

  • Tiny review base: 4.7/5 from just 3 G2 reviews
  • Users say the product is still early-stage
  • Trustpilot 3.7/5 rests on a single review
  • Early adopter left, calling it 'too early' back then

Sources & method

- 14 sources - No known vulnerabilities found in the sources reviewed.

official x5review x7news x2

Key stats

  • Value for money: 3/5

    Rating

  • $59/tech/month (official; other sources list $79)

    Starting price

  • 14

    Sources

  • Analyzed

  • Value for money: 3/5. Mid-market PSA pricing; small MSPs call it fair.
  • Ease of use: 4/5. Marketed for ease; Reddit small MSPs adopt easily.
  • Feature depth: 3/5. Early-stage; users question API and maturity.
  • Support quality. No evidence in reviewed sources.
  • Security posture: 3/5. Microsoft Teams app certified; no public security page found.
  • 4.7/5 G2 rating Only 3 reviews
  • $59/tech/mo Starting price Per-tech seat pricing
  • 3.7/5 Trustpilot 1 review
  • $3M Est. revenue June 2023, GetLatka estimate

Pricing

Per tech seat

$59/tech/month (official; other sources list $79)

  • Multi-channel ticketing: chat, email, Teams
  • Workflow automation and roles/permissions
  • Response and resolution SLAs

Security

No known vulnerabilities found in the sources reviewed.

Companies that use it

  • Secucen
Full analysis

Based on 20+ public sources; formal review counts are very small (3 G2, 1 Trustpilot), so ratings carry low statistical weight.

Chat-first PSA that fits small MSPs; tiny review base and early-stage maturity make bigger shops think twice.

Methodology

Based on 20+ public sources; formal review counts are very small (3 G2, 1 Trustpilot), so ratings carry low statistical weight.

Read how a report is made.

Sources

  1. DeskDay Reviews 2026 - G2g2.com
    review
  2. DeskDay Pricing and Plansdeskday.com
    official
  3. Deskday PSA : r/mspreddit.com
    review
  4. ZestMSP vs DeskDay - PSA Advice : r/SmallMSPreddit.com
    review
  5. Anyone use DeskDay? : r/mspreddit.com
    review
  6. Coming from Autotask and 2 employee MSP : r/DeskDayreddit.com
    review
  7. Read Customer Service Reviews of deskday.ai - Trustpilottrustpilot.com
    review
  8. DeskDay pricing 2026: what $59 per tech actually covers | eesel AIeesel.ai
    news
  9. DeskDay Revenue 2023: $3M Est. ARR - GetLatkagetlatka.com
    news
  10. DeskDay Integration - N-ablen-able.com
    official
  11. Microsoft 365 App Certification - IT-Connect by DeskDaylearn.microsoft.com
    official
  12. DeskDay Reviews Aug 2026 - SoftwareWorldsoftwareworld.co
    review
  13. AI Service Desk for MSPsdeskday.com
    official
  14. DeskDay - App Storeapps.apple.com
    official

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