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Comparison

Dpd vs Parcel2Go

Dpd and Parcel2Go both land on Depends.

Dpd

Depends

Confidence: Medium

Reasonable choice for UK/EU e-commerce parcel volume if you negotiate account rates and accept mixed reliability reviews.

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Parcel2Go

Depends

Confidence: Medium

Fine for occasional senders and marketplace sellers chasing the cheapest per-parcel rate.

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Dpd versus Parcel2Go
Compare	Dpd	Parcel2Go
Verdict	Depends	Depends
Best for	UK/EU e-commerce parcel shipping	One-off UK parcel senders
Who it's not for	Shippers outside DPD's UK/EU footprint	High-volume shippers needing claims support
Privacy	Two notable issues: a 2022 parcel-tracking flaw that may have exposed customer data, and a 2023 staff data-breach group claim; phishing impersonation of DPD is ongoing.^⁷	No known public vulnerabilities found in the sources reviewed.
Support quality	Users report difficulty reaching humans	Cancellations, claims and service widely criticised
Public sentiment	Review volume is enormous, but Reddit sentiment across at least five countries frequently ranks DPD among the worst carriers, echoed by frustrated app reviews.^¹	Users like the cheap rates and easy booking, but a loud minority report lost parcels, surprise charges, and unhelpful support.¹⁵
Biggest gotcha	Widespread SMS scams impersonate DPD; DPD says it never asks for fees this way^⁹	Quoted price can climb with surcharges; disputing charges is a known pain point

Pick Dpd when

UK/EU e-commerce parcel shipping
Volume shippers negotiating account rates
Cross-border UK-EU senders needing customs guidance
Businesses wanting delivery-window tracking

When Dpd is not a fit

Shippers outside DPD's UK/EU footprint
Businesses where missed deliveries break the business
Anyone wanting published, transparent pricing
US-only or Asia-only shipping needs

Pick Parcel2Go when

One-off UK parcel senders
eBay and marketplace sellers
Small businesses shipping occasionally
Price hunters comparing carriers

When Parcel2Go is not a fit

High-volume shippers needing claims support
Anyone sending high-value or irreplaceable items
Buyers who need responsive human support
Enterprise logistics teams needing SLAs and account management

Sources

DPD UK Trustpilot reviewstrustpilot.com
review
Reviews.io . 5,924 DPD UK reviewsreviews.io
review
Reddit: DPD is THE worst delivery company in Britainreddit.com
review
Reddit: PSA . don't ship packages with DPDreddit.com
review
Reddit: How to contact DPD?reddit.com
review
DPD app . Google Play reviewsplay.google.com
review
BleepingComputer: DPD tracking flawbleepingcomputer.com
security
Leigh Day: DPD staff data breach claimleighday.co.uk
news
DPD Switzerland: IT security and fraud warningsdpd.com
official
We are DPDdpd.com
official
DPD NL parcel ratesdpd.com
official
DPD vs DHL comparisonparcelparcel.com
review
Parcel2Go homepageparcel2go.com
official
Trustpilot reviews of Parcel2Gotrustpilot.com
review
Reviews.io . 2,252 Parcel2Go reviewsreviews.io
review
PissedConsumer . 1.3K Parcel2Go reviewsparcel2go.pissedconsumer.com
review