eClinicalWorks
Depends
Confidence: Medium
Fits mid-size and large medical groups that want one vendor for EHR, billing, telehealth, and population health and can staff the admin work.
New check
Comparison
eClinicalWorks and OmniMD both land on Depends.
Fits mid-size and large medical groups that want one vendor for EHR, billing, telehealth, and population health and can staff the admin work.
A credible fit for independent medical practices that want EHR, billing.
| Compare | ||
|---|---|---|
| Verdict | Depends | Depends |
| Best for | Mid-size and large medical groups | Solo and independent medical practices |
| Who it's not for | Solo practitioners . overkill and quote-priced | Any non-healthcare business, it's an EHR, not general software |
| Privacy | Public CVEs from 2015-2017 exist, plus a $155M DOJ settlement; vendor now publishes security and disclosure pages. | No known public vulnerabilities found in the sources reviewed; ONC-certified with HTI-1 alignment, a published security page, HIPAA guidance, and a CY2025 real-world testing report. |
| Support quality | Dozens of documented support complaints | Vendor case studies only; no independent data |
| Public sentiment | Sentiment is mixed to skeptical . multiple Reddit threads question whether users actually like eClinicalWorks, and comparison sites list it as a product practices are actively leaving.10 | Ratings cluster near 4.5 on Software Advice with additional coverage on G2 and Gartner, but available snippets are too truncated to quote verbatim.11 |
| Biggest gotcha | Pricing is quote-based; reviewers repeatedly cite surprise add-ons and hidden fees.⁵ | EHR data migration and a 90-day go-live make switching expensive; negotiate data-export terms upfront. |