Epic | ...With the patient at the heart vs Athenahealth

Epic | ...With the patient at the heart and Athenahealth both land on Depends.

Epic | ...With the patient at the heart

epic.com

Analyzed September 25, 2026

Depends

Confidence: Medium

The market-leading EHR for large hospital systems that can fund enterprise contracts, long rollouts, and permanent admin staff.

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Athenahealth

athenahealth.com

Analyzed October 1, 2026

Depends

Confidence: Medium

athenahealth fits mid-size and large medical groups that want EHR, billing, and patient communication in one cloud platform and can handle opaque, sales-quoted pricing.

Read the full report

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Epic | ...With the patient at the heart versus Athenahealth
Compare	Epic \| ...With the patient at the heart	Athenahealth
Verdict	Depends	Depends
Best for	Large hospital systems	Mid-size and large medical groups
Who it's not for	Solo practices and small clinics . not Epic's market	Solo clinicians wanting a cheap, simple EHR
Privacy	No known public vulnerabilities found in the sources reviewed.	HITRUST-certified and HIPAA-compliant, but a November 2024 breach exposed patient data.¹⁶
Support quality	No support evidence in sources	No direct support evidence found
Public sentiment	Independent user reviews are scarce in public sources; available commentary is glowing but vendor-adjacent.^²	Public reviews skew sharply negative, with a 1.4/5 Trustpilot score and Reddit complaints about usability and reliability.^⁹
Biggest gotcha	Guess: opaque pricing . contracts negotiated on patient volumes; budget surprises likely.^¹	2024 breach may trigger patient-notification and monitoring duties for affected practices.¹⁶

Pick Epic | ...With the patient at the heart when

Large hospital systems
Multi-specialty health networks
US acute care hospitals
Systems needing patient portals and telehealth

When Epic | ...With the patient at the heart is not a fit

Solo practices and small clinics . not Epic's market
Any non-healthcare business
Teams without dedicated IT and informatics staff
Buyers wanting transparent, self-serve pricing

Pick Athenahealth when

Mid-size and large medical groups
Practices wanting billing/RCM handled for them
Multi-specialty clinics
Behavioral health groups

When Athenahealth is not a fit

Solo clinicians wanting a cheap, simple EHR
Any non-healthcare business
Teams needing transparent, published pricing
Anyone wanting self-hosted, in-house data control

Sources

Epic | ...With the patient at the heart (official)epic.com
official
Epic EHR Review: Pros & Cons, Features, Ratings, Pricingtechradar.com
review
Epic Systems Logo and symbol, meaning, history1000logos.net
news
Mosaic Life Care switches to Epic electronic medical recordfacebook.com
news
Epic EHR Innovations To Improve Patient Experiencemedixteam.com
review
Epic LinkedIn post on mobile clinician use (Virtua Health)linkedin.com
official
Epic . AIDH company profiledigitalhealth.org.au
official
Epic EHR Training Manual (hospital implementation case)publicreg.vaccination.gov.ng
official
Athena Healthcare, Inc. Reviews . Trustpilottrustpilot.com
review
Athena medical is horrible . Reddit r/mspreddit.com
review
Athena Trouble . Reddit r/healthITreddit.com
review
athenaOne Reviews . G2g2.com
review
Athenahealth Review . Forbes Advisorforbes.com
review
athenahealth Data Incident . HIPAA Journalhipaajournal.com
security
athenahealth Data Incident Exposes Sensitive Patient Data . ClaimDepotclaimdepot.com
security
athenahealth breach notification . NH Attorney Generalmm.nh.gov
security