FreePBX vs G2

FreePBX and G2 both land on Depends.

FreePBX

Depends

Confidence: Medium

Buy if you have Linux/VoIP admin skills and will patch fast . the core is free and deep.

Depends

Confidence: Medium

Buyers shortlisting B2B software should use G2 free as one input, cross-checked against Capterra or TrustRadius.

FreePBX versus G2
Compare	FreePBX	G2
Verdict	Depends	Depends
Best for	MSPs managing many client phone systems	B2B software buyers shortlisting tools
Who it's not for	Non-technical teams wanting plug-and-play phones	Vendors without five-figure budgets
Privacy	Multiple critical 2025 vulnerabilities, including actively exploited unauthenticated RCE; requires rapid patching and lockdown^⁸	No public security page found; UpGuard reports no phishing; G2's own DPA references a past data breach.
Support quality	Community forums; paid support is Sangoma-only	Trustpilot and BBB complaints about G2's service
Public sentiment	Users praise FreePBX's flexibility and free price but flag the security burden, paid module creep, and uneven support.	Buyers find G2 useful for breadth, but sentiment on G2's own service skews negative on Trustpilot and Redditors weigh it against Capterra and Trustpilot.
Biggest gotcha	August 2025 zero-day let attackers root unpatched, internet-facing servers; emergency patch required	Vendor contracts are negotiated and opaque; budget five figures annually before committing.