Comparison

Frill vs Canny

Frill lands on Worth it, and Canny lands on Depends.

Frill

Worth it

Confidence: Low

Buy for small SaaS, product studio, or e-commerce teams wanting a $25/month all-in-one feedback board, public roadmap, and announcements.

Depends

Confidence: Medium

Buy it if you're a SaaS product team that wants polished feedback boards and will pay per tracked user.

Frill versus Canny
Compare	Frill	Canny
Verdict	Worth it	Depends
Best for	Small SaaS product teams	SaaS product teams collecting feature requests
Who it's not for	Enterprises needing SOC 2 or security documentation	Big user bases . tracked-user pricing gets expensive fast
Privacy	No known public vulnerabilities found in the sources reviewed; no public security page found at^²	SOC 2 Type 2 per company blog; no known public vulnerabilities found in the sources reviewed.
Support quality	No support evidence found	No reliable evidence in sources
Public sentiment	Independent user reviews are scarce; the only third-party signal is a ranking noting affordability and easy setup.^³	Reviewers praise ease of use and feedback workflows, but a loud minority complains about rising tracked-user pricing.^⁹
Biggest gotcha	Only the $25/month entry price is public; higher-tier limits and add-on costs unverified . check before scaling.^¹	Tracked-user pricing: cost scales with your customer count, which balloons as you grow¹³

Big user bases . tracked-user pricing gets expensive fast
Anyone sensitive to recurring price hikes
Teams needing self-hosted or open-source control
Guess: enterprises wanting deep product-planning suites (Productboard-class tools)