Grasshopper
Depends
Confidence: Medium
A reasonable pick for a solo founder or tiny US team that just needs a second business number on their phones.
Comparison
Grasshopper vs Quo (formerly OpenPhone)
Grasshopper lands on Depends, and Quo (formerly OpenPhone) lands on Worth it.
Quo (formerly OpenPhone)
Worth it
Confidence: High
Buy if you are a startup or small team wanting shared numbers, texts, and calls in one simple app . that is exactly who it is built for.
| Compare | Grasshopper | Quo (formerly OpenPhone) |
|---|---|---|
| Verdict | Depends | Worth it |
| Best for | Solo founders needing a second number | Startups and small businesses |
| Who it's not for | Healthcare providers . not HIPAA compliant | Large enterprises needing complex call-center routing |
| Privacy | No known public vulnerabilities found for this product in reviewed sources; not HIPAA compliant per HIPAA Journal.15 | SOC 2 Type II certified; TLS 1.2+ in transit and AES-256 at rest. |
| Support quality | Advertises 24/7; billing complaints suggest otherwise | One-on-one support praised in App Store review |
| Public sentiment | Multi-year users complain most about hidden fees, billing, and cancellation, while reviewers acknowledge the core service is simple and functional.⁸ | Users consistently praise ease of use, call quality, and shared numbers; complaints are sparse in the reviewed sources.⁶ |
| Biggest gotcha | Hidden fees reportedly accumulate over years; audit every invoice before committing⁸ | Starter's $15/user is annual billing; month-to-month costs $19/user |
Pick Grasshopper when
- Solo founders needing a second number
- Mobile-first tiny teams
- US-based small businesses
- Non-technical users wanting simple setup
When Grasshopper is not a fit
- Healthcare providers . not HIPAA compliant
- Fee-sensitive buyers . hidden-fee reports are common
- Teams needing analytics, integrations, or call-center features
- International teams needing global coverage
Pick Quo (formerly OpenPhone) when
- Startups and small businesses
- Teams under 50 users
- Text-heavy sales and support teams
- Shared-number collaboration
When Quo (formerly OpenPhone) is not a fit
- Large enterprises needing complex call-center routing
- Organizations with strict enterprise compliance requirements
- Buyers wanting deep advanced telephony features
- Big orgs needing heavy admin and routing controls
Sources
- Sign Up for Grasshopper - Pricing Starting at $14/monthgrasshopper.comofficial
- Grasshopper Virtual Phone Systemgrasshopper.comofficial
- Grasshopper Security pagegrasshopper.comofficial
- The Grasshopper Outage: Co-Founders Responsegrasshopper.comofficial
- Grasshopper Review - The Good and Bad in 2026crazyegg.comreview
- Grasshopper Reviews | G2g2.comreview
- Read Customer Service Reviews of www.grasshopper.comtrustpilot.comreview
review
- STAY AWAY FROM GRASSHOPPERreddit.comreview
- My Experience with Grasshopper Phone Systemlinkedin.comreview
review
review
- Grasshopper Pricing & Plans Guidegetvoip.comreview
review
- Is Grasshopper HIPAA Compliant?hipaajournal.comsecurity
official