shouldiuse.io

VERDICT

Should I use Grasshopper?

A virtual phone system can help businesses stay organized as call volume increases. Leverage unlimited users, 24/7 support and more with Grasshopper today! - grasshopper.com

Depends. A reasonable pick for a solo founder or tiny US team that just needs a second business number on their phones. Look elsewhere if you're fee-sensitive, handle patient data, or want modern VoIP features — hidden-fee and billing complaints are consistent.

Confidence

Medium. Based on ~15 public sources. Search results for Grasshopper Bank, Grasshopper 3D (Rhino plugin), and GraphHopper were excluded as unrelated products.

Ratings

  • Value for money
  • Ease of use
  • Feature depth
  • Support quality
  • Security posture

Pricing

From $14/mo

Lowest of 3 paid plans

ModelNot disclosed
Monthly feesNot disclosed
HardwareNot disclosed

Best for

  • Solo founders needing a second number
  • Mobile-first tiny teams
  • US-based small businesses
  • Non-technical users wanting simple setup

Not for

  • Healthcare providers — not HIPAA compliant
  • Fee-sensitive buyers — hidden-fee reports are common
  • Teams needing analytics, integrations, or call-center features
  • International teams needing global coverage

Gotchas - check before you buy

high

Hidden fees reportedly accumulate over years; audit every invoice before committing

high

Not HIPAA compliant — never route patient health information through it

medium

Billing and cancellation complaints recur; document everything before closing an account

medium

Entry price is $14/month, but comparison sites warn add-ons inflate real costs

Pros and cons

Pros

  • Independent reviewers call it straightforward and simple
  • G2 users consistently praise it
  • Claims 400,000+ customers and a long track record
  • iPhone app available with established user base
  • Advertises 24/7 support

Cons

  • Multi-year users report hidden fees and wasted money
  • Poor billing practices reported by customers
  • Public cancellation complaints from business owners
  • Some VoIP forums advise outright avoidance
  • Comparison articles say it offers less than rivals

Sources & method

Analyzed 9/20/2026 - 15 sources - No known vulnerabilities found for this product in reviewed sources; not HIPAA compliant per HIPAA Journal.

official x4review x10security x1
  • Not HIPAA compliant, HIPAA Journal states Grasshopper is not HIPAA compliant — unsuitable for protected health information.
  • Past public outage, Company published a co-founders' response to a past service outage; historical, no recent incidents found in sources.

Key stats

  • Value for money: 2/5

    Rating

  • From $14/mo

    Starting price

  • 15

    Sources

  • Analyzed

  • Value for money: 2/5. Hidden-fee complaints from multi-year users
  • Ease of use: 4/5. Reviewers call it straightforward; G2 praise
  • Feature depth: 2/5. Guess: comparisons cite limited features vs rivals
  • Support quality: 2/5. Advertises 24/7; billing complaints suggest otherwise
  • Security posture: 2/5. Not HIPAA compliant; past outage disclosed
  • $14/mo Starting price Per official pricing page
  • 400,000+ Claimed customers Grasshopper's own claim
  • 3 Paid plans Per getvoip.com breakdown

Pricing

Lowest of 3 paid plans

From $14/mo

  • Virtual business number
  • Core calling features

Security

No known vulnerabilities found for this product in reviewed sources; not HIPAA compliant per HIPAA Journal.

  • Not HIPAA compliantHIPAA Journal states Grasshopper is not HIPAA compliant — unsuitable for protected health information.15
  • Past public outageCompany published a co-founders' response to a past service outage; historical, no recent incidents found in sources.⁴

What users say

Multi-year users complain most about hidden fees, billing, and cancellation, while reviewers acknowledge the core service is simple and functional.

“Grasshopper VOIP, hidden fees, waste of money (2.5 year ...)”
Reddit, r/EntrepreneurRideAlong
“STAY AWAY FROM GRASSHOPPER”
Reddit, r/VOIP
“Grasshopper phone service has poor billing practices”
Facebook group post
Full analysis

Based on ~15 public sources. Search results for Grasshopper Bank, Grasshopper 3D (Rhino plugin), and GraphHopper were excluded as unrelated products.

Simple virtual number for solo founders — but hidden-fee and billing complaints are frequent; rivals offer more for less.

Methodology

Based on ~15 public sources. Search results for Grasshopper Bank, Grasshopper 3D (Rhino plugin), and GraphHopper were excluded as unrelated products.

Sources

  1. Sign Up for Grasshopper - Pricing Starting at $14/monthgrasshopper.com
    official
  2. Grasshopper Virtual Phone Systemgrasshopper.com
    official
  3. Grasshopper Security pagegrasshopper.com
    official
  4. The Grasshopper Outage: Co-Founders Responsegrasshopper.com
    official
  5. Grasshopper Review - The Good and Bad in 2026crazyegg.com
    review
  6. Grasshopper Reviews | G2g2.com
    review
  7. Read Customer Service Reviews of www.grasshopper.comtrustpilot.com
    review
  8. Grasshopper VOIP, hidden fees, waste of money (2.5 year review)reddit.com
    review
  9. STAY AWAY FROM GRASSHOPPERreddit.com
    review
  10. My Experience with Grasshopper Phone Systemlinkedin.com
    review
  11. Grasshopper phone service has poor billing practicesfacebook.com
    review
  12. Grasshopper Pricing: Hidden Costs, Features & Best Alternativesemitrr.com
    review
  13. Grasshopper Pricing & Plans Guidegetvoip.com
    review
  14. 6 Tried-and-Tested Alternatives to Grasshopper (2026 Edition)withallo.com
    review
  15. Is Grasshopper HIPAA Compliant?hipaajournal.com
    security

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